Robin Costello
Bald Knob,AR
Summary
Dynamic professional with a strong background in operations management and customer service. Skilled in problem-solving and strategic planning, leading teams to achieve production targets and improve service delivery.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
19
19
years of professional experience
Work History
Operations Manager
Cover Lumber
Thayer, MO
06.2025 - 01.2026
- Coordinated daily operations to ensure efficient workflow and meet production targets.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Trained new staff on safety protocols and operational procedures to enhance performance.
- Monitored equipment functionality and scheduled maintenance to minimize downtime.
- Assisted in developing standard operating procedures for improved consistency across operations.
Assistant Store Manager
Home Depot
Little Rock, AR
06.2022 - 03.2024
- Assisted in managing daily store operations, ensuring efficient workflow and staffing coverage.
- Trained and mentored new associates on product knowledge and customer service best practices.
- Streamlined inventory management processes, improving stock accuracy and reducing shortages.
- Implemented promotional displays to enhance merchandising strategies, boosting customer engagement.
- Monitored sales performance metrics to identify trends and inform strategic decisions for inventory replenishment.
- Resolved customer issues promptly, enhancing overall shopping experience and store reputation.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Customer Experience Manager (CXM)
Home Depot
Cabot, AR
03.2019 - 06.2022
- Led customer feedback initiatives to enhance service delivery and satisfaction.
- Developed training programs for staff to improve product knowledge and customer interactions.
- Analyzed customer service metrics to identify trends and implement improvement strategies.
- Collaborated with cross-functional teams to optimize in-store customer experiences.
- Managed resolution of escalated customer issues, ensuring timely and effective solutions.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Developed new employees and on-going performance assessment of current employees.
- Established performance and service goals and held associates accountable for individual performance.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
Infantry Squad Leader
Army
Fort Campbell North, KY
10.2006 - 08.2014
- Led tactical operations, ensuring mission success through strategic planning and execution.
- Trained and mentored junior soldiers, fostering leadership skills and operational readiness.
- Coordinated logistical support for squad missions, optimizing resource allocation and effectiveness.
- Conducted risk assessments to enhance unit safety and operational efficiency during training exercises.
- Developed team cohesion through structured training programs, enhancing overall squad performance and morale.
- Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
- Developed cohesion among team members through regular team-building exercises and open communication.
- Mentored junior soldiers on career progression opportunities within the Infantry field, providing guidance on promotion paths and required qualifications for advancement.
- Supervised and led squad of [Number] soldiers, setting high standard of efficiency, loyalty, and integrity.
- Ensured mission success with thorough planning, preparation, and execution of tactical operations.
- Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
Education
High School Diploma -
White County Central
Judsonia, ARSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Inventory management
- Employee motivation
- Staff development
- Strategic planning
- Project leadership
- Performance management
- P&L management
Timeline
Operations Manager
Cover Lumber
06.2025 - 01.2026
Assistant Store Manager
Home Depot
06.2022 - 03.2024
Customer Experience Manager (CXM)
Home Depot
03.2019 - 06.2022
Infantry Squad Leader
Army
10.2006 - 08.2014
High School Diploma -
White County Central