Robin Cox
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Universal Companies
09.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Master Stylist
Regis Hair Salon
12.2007 - 08.2011
- Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
- Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
- Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
- Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Colored and treated hair using modern technology.
- Increased salon revenue by promoting and selling various hair care products, treatments, and services.
- Skillfully executed intricate updos and other special occasion hairstyles, resulting in numerous referrals and repeat business.
- Continuously expanded technical skills by attending workshops, seminars, and training sessions on the latest trends in hairstyling.
Color Consultant
Rockin Ruby's Salon
10.2010 - 07.2011
- Enhanced customer experience through effective communication, understanding their preferences, and delivering desired results.
- Built a loyal clientele base through referrals from satisfied customers who appreciated the attention to detail in my workmanship.
- Ensured accurate record-keeping of client history, including color formulations and appointment dates, to maintain consistency in future treatments.
- Developed customized treatment plans for clients seeking dramatic transformations or subtle enhancements in their hair color.
- Educated clients on proper at-home care, resulting in longer-lasting hair color results between appointments.
- Stayed up-to-date on industry trends by attending professional development workshops, trade shows, and online courses.
- Maintained a clean and organized workstation, ensuring compliance with state board regulations and salon standards.
- Prepared hair for styling, coloring treatments and cuts.
- Handled inventorying of hair products.
Education
Cosmetologist - Cosmetology Education
Bristol School of Hair
06.2007
GED -
Castlewood High School
Castlewood, VA06.1994
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Complaint Handling
- Product Knowledge
- Order Processing
- Team Development
- Service Upselling
Timeline
Customer Service Representative
Universal Companies
09.2018 - Current
Color Consultant
Rockin Ruby's Salon
10.2010 - 07.2011
Master Stylist
Regis Hair Salon
12.2007 - 08.2011
Cosmetologist - Cosmetology Education
Bristol School of Hair
GED -
Castlewood High School
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