ROBIN CREAN
Scotch Plains,USA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Planning Manager
PACKAGING DISTRIBUTION RESOURCES
01.2024 - 01.2026
- Managed a team of customer service representatives.
- Oversaw order fulfillment for multiple customers at a time.
- Managed customers’ timelines, inventory, promotions, special events, pack outs & SOPs.
- Created & maintained customers order trackers & end of month billing.
- Posted & invoiced all shipped customer orders.
- Conducted weekly customer meetings.
Merchandise Planning Manager (Operations)
WIPRO LIMITED
01.2021 - 01.2024
- Managed the Wipro offshore team.
- Liaison between Wipro & client, supporting both the offshore team & the client.
- Streamlined client processes/procedures based on client’s needs.
- Compiled & analyzed data & presented results to the client on a weekly basis.
- Managed clients order fulfillment timeline and workflow process to ensure all deadlines were met in a timely manner.
- Provided training for the offshore team & created SOPs for several of the client’s departments.
- Conducted meetings with the offshore team & clients several days a week.
Planning Project Manager (Operations)
BED BATH & BEYOND
01.2006 - 01.2020
- Created and executed timelines for multiple projects.
- Managed multiple projects at the same time, ie: special projects, new stores, remodel stores.
- Partnered & collaborated with VP’s, Directors, Planners, District Managers, Warehouse Managers & Administrators.
- Managed order fulfillment for all imports, new stores & remodel stores.
- Oversaw approval of order allocation and inventory movement, confirming adequate store replenishment.
- Monitored warehouse inventory & communicated current on hands daily. Worked closely with 3pl Managers.
- Created & analyzed reports, assuring activities stayed on scheduled saving the company money & man hours.
- Experienced in reviewing planograms, floor plans, critical paths & phasing plans.
- Created manuals & presentations for training & meetings. Trained many associates in many different processes.
- Previous Bed Bath & Beyond Experience: New Store Coordinator from May 1997 – June 2006
- Led 1K+ store openings, domestically and internationally, during tenure.
- Experienced in reviewing floor pans & specs.
Department / Store Manager
MACY’S
- Oversaw all day-to-day retail operations including merchandising, staffing, customer service and all other administrative duties for several departments within the store.
- Managed a team of 20 to 100 associates (depending on seasonal need). Created schedules, performed annual reviews & addressed staff issues.
Education
Bachelor of Art (BA) - Advertising Art
SUNY Farmingdale
Farmingdale, NYSkills
- Streamline & manage processes Ensure on time delivery
- Focused, collaborative, passionate professional manager leveraging broad experience in operations management, planning management & customer service management Successful managing multiple projects at a time & ensuring on time delivery Diligent and meticulous; utilize superior organization to meet deadlines and exceed company goals Ability to create & streamline processes Approachable loyal team leader with strong problem-solving skills Excellent oral and written communication skills
- Critical Thinker
- Adapt Quickly to Systems
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Team leadership
- Retail inventory management
- Customer service management
- Team leadership and coaching
- Strategic thinker
- Outstanding communication skills
- Operations management
- Inventory management
- Project management
Timeline
Planning Manager
PACKAGING DISTRIBUTION RESOURCES
01.2024 - 01.2026
Merchandise Planning Manager (Operations)
WIPRO LIMITED
01.2021 - 01.2024
Planning Project Manager (Operations)
BED BATH & BEYOND
01.2006 - 01.2020
Department / Store Manager
MACY’S
Bachelor of Art (BA) - Advertising Art
SUNY Farmingdale