ROBIN D’ANGELO
Shawnee,KS
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in Sales and Customer Relations to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
25
25
years of professional experience
Work History
Sales Advisor/Producer
SelectQuote Insurance Services
Overland Park, Kansas
03.2023 - Current
- Guided clients in selecting life insurance options and policies.
- Maintained accurate records of client interactions and policy adjustments.
- Analyzed client needs to recommend suitable life insurance policies.
- Explained policy coverage details, addressing inquiries regarding features and benefits.
- Processed applications by collecting necessary documents and submitting them for approval.
- Collaborated with departments to enhance customer service standards.
- Calculated premiums and established payment methods for clients.
- Utilized CRM software to efficiently manage client data and sales activities.
Sales Consultant
California Casualty Insurance
Leawood, KS
07.2021 - 11.2022
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Worked with fellow sales team members to achieve group targets.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Acquired customers through consistent combination of perseverance, dedication and follow-up.
- Handled credit and debit card payment processing to complete purchasing experience.
- Listened to customers to understand needs and refer to optimal services.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed key customer relationships to increase sales.
- Presented products and services to prospective and existing customers to meet client needs.
- Used CRM database to track referral and appointment data.
- Adhered to company initiatives and achieved established goals.
Sales Rep /Project Mgmt
KC Sign Express, Inc
Overland Park, KS
01.2001 - 06.2021
- Responsible for ongoing sales of new accounts as it relates to commercial exterior signage
- Detailed follow up, superior customer service and project management are required throughout the entire process until job completion
- Business acquired primarily via cold calling both individual business owners, corporate executives, general contractors, property managers, etc
- This position requires ongoing problem solving and reconciliation within budgets
- Concentration and interpersonal abilities are important as well as above average oral and written communication.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Produced sales documents, finalized deals and filed records.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Skills
- Customer Liaison
- Consultative Sales
- Customer Relationship Management
- Sales Proposal Creation
- Post-Sales Support
- Sales Closing
- Inside and Outside Sales
- On-Site Product Demonstrations
- Product and Service Knowledge
- Territory Sales
- Relationship Selling
- Key Account Generation
Licenses
- Personal Lines Insurance License - CURRENT
- Life, Health, Accident Insurance License - CURRENT
- Multiple states
Timeline
Sales Advisor/Producer
SelectQuote Insurance Services
03.2023 - Current
Sales Consultant
California Casualty Insurance
07.2021 - 11.2022
Sales Rep /Project Mgmt
KC Sign Express, Inc
01.2001 - 06.2021