ROBIN DAVIS

• Direct financial consultancy operations, serving as a strategic bridge between commercial borrowers and capital sources to secure funding for business growth and real estate investment.
• Act as an Independent Sales Organization (I.S.O.), leveraging high-level partnerships with top-tier lenders such as David Allen Capital and National Business Capital to access diverse financial products.
• Analyze complex financial profiles for business owners and real estate investors to identify bespoke lending solutions, including working capital, equipment financing, and commercial mortgages.
• Cultivate long-term client relationships by providing consultative guidance on loan structures, ensuring clients are matched with products that align with their liquidity needs and long-term fiscal goals.
• Drive business development through networking and strategic alliances, successfully expanding the client base and increasing loan origination volume in a competitive market.

• Spearheaded brand expansion from one to eight locations, driving strategic growth and overseeing all aspects of new site development and operations.
• Oversaw strategic planning and daily operations for consistent service.
• Managed property selection and construction, ensuring timely openings.
• Orchestrated comprehensive brand management, ensuring consistent customer experience across multiple locations while optimizing operational efficiency.
• Analyzed market trends identifying expansion opportunities and leading negotiations to secure prime locations for new restaurants.
• Monitored financial performance across all locations, making data-driven investment decisions to support sustainable growth and profitability.
• Fostered a high-performing team culture, leading diverse staff across multiple locations to deliver exceptional customer service and food quality.

• Implemented strategic initiatives and operational management, driving company growth from $35,000 to over $10 million in four years.
• Developed and executed comprehensive business plans, aligning with the company's mission, vision, and strategy.
• Managed all aspects of business operations, including strategic planning, daily management, and financial performance.
• Led product development and marketing strategies, aligning offerings with market demands and industry trends to enhance profitability.
• Directed customer pitch meetings, sales strategies, and order processing to drive new customer acquisition and ensure timely deliveries.
• Identified, secured, set up, and managed booths at industry trade shows including The National Restaurant Association Show and others.
• Identified and mitigated risks, ensuring adherence to FDA and HACCP food safety regulations.
• Oversaw the receipt and processing of customer purchase orders to ensure accurate and on time truck deliveries.
• Negotiated with freight carriers for most competitive trucking rates.
• Worked with factoring companies to ensure operating capital was always available.
• Maintained strong relationships with key stakeholders.
• Stayed abreast of industry trends and competitor activity.

• Strategic Sourcing and Procurement
• Brought personal vendor relationships into position offered to me by biggest client (Blue Bay Electronics), for companies' exclusive access to my contacts.
• Through the use of the relationships developed with suppliers, I grew the company's sales from $700,000 to $14,000,000 in 2 years.
• Traveled all over the US attending trade shows and corporate meetings to secure additional vendor relationships and negotiate contract terms and pricing.
• Planned, booked, setup and executed booths at trade shows for new customer acquisition.
• Led negotiations with new and existing key suppliers to secure favorable contracts, optimizing pricing, terms, and delivery schedules.
• Successfully identified and implemented cost-saving initiatives, including supplier consolidation, volume discounts, and alternative sourcing strategies.
• Maintained and established strong relationships with suppliers to ensure timely delivery, quality products, and exceptional service.

(Dual Role) Director of Customer Service

• Led and mentored high-performing customer service agents responsible for handling customer inquiries by fostering a positive and productive work environment.
• Implemented performance metrics and coaching strategies to improve agent productivity and customer satisfaction.
• Conducted regular quality assurance audits to identify training needs and improve service standards.
• Resolved complex customer issues when escalated above supervisors to me, minimizing customer dissatisfaction.
• Identified and implemented process improvements to streamline operations and enhance efficiency.
• Achieved high customer satisfaction ratings through effective communication and problem resolution.