Robin Davis
Rockingham
Summary
Dynamic front desk professional with extensive experience at Hampton Inn & Suites, excelling in customer service and problem-solving. Proven track record in managing reservations and enhancing guest satisfaction through effective communication and administrative skills. Recognized for maintaining accurate financial records and ensuring a welcoming atmosphere for all guests.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Hampton Inn & Suites Hotel
Harrisonburg, VA
12.2023 - 11.2025
- Greeted and checked in guests efficiently, ensuring a positive first impression.
- Managed reservations and room assignments using hotel management software.
- Responded promptly to guest inquiries and resolved issues with professionalism.
- Assisted in training new staff on front desk procedures and customer service techniques.
Night Auditor
Comfort Inn & Suites
Harrisonburg, VA
08.2023 - 11.2023
- Managed night audit processes, ensuring accurate financial reporting and reconciliation.
- Processed guest check-ins and check-outs efficiently during overnight shifts.
- Resolved guest inquiries and issues promptly, enhancing overall satisfaction.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Front Desk Agent
Clarion Point Hotel
Harrisonburg, VA
08.2021 - 07.2023
- Provided information on hotel amenities and local attractions to enhance guest experience.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
High School Diploma -
Turner Ashby High School
Bridgewater, VA06-2005
High School Diploma -
Turner Ashby High School
Bridgewater, VA06-2005
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Oral and written communications
- Administrative skills
- Front desk management
- Front office support
- Word processing
Timeline
Front Desk Agent
Hampton Inn & Suites Hotel
12.2023 - 11.2025
Night Auditor
Comfort Inn & Suites
08.2023 - 11.2023
Front Desk Agent
Clarion Point Hotel
08.2021 - 07.2023
High School Diploma -
Turner Ashby High School
High School Diploma -
Turner Ashby High School