Robin Denny
Gulfport,MS
Summary
Results-driven professional with extensive experience in pension administration and human resources. Known for strong problem-solving skills and leadership abilities, contributing to improved compliance and participant satisfaction. Ready to leverage expertise to enhance operational efficiency and support organizational goals.
Overview
40
40
years of professional experience
Work History
Pension Specialist
Afortus Services
Gulfport, MS
11.2022 - Current
- Facilitated pension plan enrollments, ensuring compliance with regulations and accuracy in documentation.
- Analyzed participant data to identify discrepancies and recommended corrective actions for resolution.
- Coordinated communications regarding pension benefits, improving participant understanding and satisfaction.
- Reviewed plan amendments and updates, ensuring alignment with current policies and legal requirements.
- Developed training materials for new staff on pension administration processes and software systems.
- Led initiatives to enhance record-keeping practices, improving data integrity across pension plans managed by the firm.
- Served as a key resource for human resources personnel, providing guidance on complex pension-related issues as needed.
- Reduced errors in pension calculations through rigorous quality control measures and continuous improvement initiatives.
Human Resource Generlist
Campangi Auto Group
Reno, NV
10.1992 - 05.2023
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Developed and implemented process improvements to enhance workflow efficiency across departments.
- Mentored junior staff, providing guidance on best practices and operational standards.
- Coordinated cross-functional teams to streamline communication and project execution.
- Facilitated training sessions for new employees, fostering a culture of continuous learning.
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Established key performance indicators for the department, monitoring progress towards targets regularly.
- Evaluated process inefficiencies and recommended improvements to management for increased effectiveness.
- Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Server
Claim Jumper Restaurant
Northridge, CA
04.1986 - 09.1992
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to accommodate special dietary requests.
- Trained new servers on menu knowledge and service procedures.
- Monitored guest satisfaction, addressing concerns proactively for improved experiences.
- Implemented upselling techniques, enhancing overall sales performance of team.
- Maintained cleanliness and organization of dining area to meet health standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Education
Associate of Arts -
Moorpark College
Moorpark, CA05-1987
High School Diploma -
Royal High School
Simi Valley, CA06-1985
Skills
- Microsoft office
- Retirement planning
- Data management
- Policy interpretation
- Investment strategies
- Pension legislation
- Pension administration
- Benefits calculation
- Benefits administration
- Compliance monitoring
- Report generation
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Relationship building
- Microsoft Excel proficiency
- Self motivation
- Interpersonal skills
Accomplishments
- Supervised a team 237 staff members.
Timeline
Pension Specialist
Afortus Services
11.2022 - Current
Human Resource Generlist
Campangi Auto Group
10.1992 - 05.2023
Server
Claim Jumper Restaurant
04.1986 - 09.1992
Associate of Arts -
Moorpark College
High School Diploma -
Royal High School