Dexter Allen
Dallas,TX
Summary
Results-driven professional with experience in pension administration, customer service, and compliance. Skilled in analyzing financial data, managing high-volume client requests, and ensuring accuracy in records and documentation. Proven ability to resolve issues efficiently, collaborate cross-functionally, and maintain high standards of service and regulatory compliance. Seeking to leverage analytical and client service expertise in a dynamic, growth-focused organization.
Overview
20
20
years of post-secondary education
7
7
years of professional experience
Work History
Pension Specialist
Willis Towers Watson
Richards, Texas
02.2024 - Current
- Analyzed pension plans against federal regulations and internal policies, ensuring 100% compliance and reducing risk of audit findings.
- Reviewed and updated 500+ participant records, improving data accuracy and reducing discrepancies in pension reporting.
- Partnered with financial advisors to resolve client issues and streamline service delivery, improving response time and client satisfaction.
- Conducted detailed plan evaluations using regulatory checklists and industry benchmarks to ensure full compliance and operational efficiency.
Hotel Reservations Agent
FleetCor
Dallas, TX
01.2022 - 12.2024
- Managed high-volume hotel bookings using online reservation systems, ensuring accuracy and timely processing of customer requests.
- Processed reservation modifications and cancellations with high accuracy, minimizing booking errors and improving customer satisfaction.
- Coordinated with hotel partners to resolve booking discrepancies and ensure seamless guest check-in experiences.
- Handled high-volume customer inquiries, resolving booking issues quickly to maintain service quality and customer retention.
Warehouse Worker
Marshals
Dallas, TX
10.2019 - 08.2020
- Maintained accurate inventory records using warehouse management systems.
- Loaded and unloaded shipments, ensuring proper handling of goods.
- Assisted in training new employees on warehouse procedures and safety protocols.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Education
MBA - Business
University of Phoenix
Tempe, AZ 03.2026 - 09.2026
BBA - Business
University of Phoenix
Tempe, AZ 01.2006 - 11.2025
Skills
- Pension Plan Administration
- Regulatory Compliance & Policy Adherence
- Issue Resolution & Dispute Handling
- Documentation & Reporting
- Microsoft Excel (Data Tracking, Analysis)
- CRM & Reservation Systems
- Application & Eligibility Verification
- Cross-Functional Collaboration
- Attention to Detail
- Time Management & Multitasking
Timeline
MBA - Business
University of Phoenix
03.2026 - 09.2026
Pension Specialist
Willis Towers Watson
02.2024 - Current
Hotel Reservations Agent
FleetCor
01.2022 - 12.2024
Warehouse Worker
Marshals
10.2019 - 08.2020
BBA - Business
University of Phoenix
01.2006 - 11.2025