Robin Doolen
North Middlesex
Summary
Dynamic customer service manager with extensive experience at Shaw's Supermarket, excelling in conflict resolution and staff coaching. Proven track record in enhancing customer retention and fostering a collaborative team environment. Skilled in bridging associates and customers , driving operational excellence and employee engagement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer service manager
Shaws Star Market
10.2018 - Current
- Manages a full department of 40+ associates
- Organized and balanced multiple priorities within fast-paced environment.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Manages weekly department schedules to maximize store coverage and allow associates requested time off.
Personnel Coordinator
Shaw's Supermarket
10.2018 - 03.2021
- Hired staff for all departments for the store
- Trained new hires on company policy and oversaw initial department training
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Conducted weekly payroll accuracy through Time Card analysis.
- Facilitated conflict reslution
Assistant Customer Service Manager
Shaw's Supermarket
06.2016 - 10.2018
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative / Cashier
Shaw's Supermarket
03.2014 - Current
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, by checkers, as well as direct customer requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Randolph Adult Education
Randolph, VT05-2000
Skills
- Effective Communication
- Acute attention to detail
- Conflict resolution
- Staff coaching and retention
- Customer retention
Certification
Certified Financial Customer Service Manager | 2019
Timeline
Customer service manager
Shaws Star Market
10.2018 - Current
Personnel Coordinator
Shaw's Supermarket
10.2018 - 03.2021
Assistant Customer Service Manager
Shaw's Supermarket
06.2016 - 10.2018
Customer Service Representative / Cashier
Shaw's Supermarket
03.2014 - Current
High School Diploma -
Randolph Adult Education