Robin Dunnuck
Berrien Springs,MI
Overview
11
11
years of professional experience
Work History
MA/Front Desk Receptionist
Lake Michigan Nephrology
Saint Joseph, Michigan
07.2023 - Current
- Establish and review center patient schedules (check for cancellations and add-on patients; pull patient charts and records as appropriate).
- Open and close the Niles clinic on provider days.
- Perform administrative support activities such as correspondence, filing, faxing, mailing, etc. as necessary or assigned.
- Monitor, maintain, and order office supplies and equipment.
- Act as intermediary for physicians and referring facilities; ensure procedure results and reports are forwarded to the dialysis units and/or referring physician.
In-Home Caregiver
Self-employeed
St. Joseph, MI
01.2023 - 01.2024
- Ran errands for client and drove to medical appointments or other destinations as needed or desired.
- Performed housekeeping duties such as laundering clothing and bedding.
- Monitored client's well-being, safety and comfort under physician direction.
- Improved patient outlook and daily living through compassionate care.
- Assisted clients with daily activities such as shopping, bathing, dressing, grooming, providing meals and snacks and administering medication.
Scheduling Coordinator
St. Joseph Dentistry
St. Joseph, MI
07.2021 - 12.2022
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Built, reviewd and updated schedules for four dentists, six hygienists and four assistants in Open Dental to ensure efficient workflow.
- Overcame 20% productivity loss by optimizing a wait list for canceled appointments, maintaining effective scheduling processes.
- Communicated schedule changes to a team of 14+ personnel and coordinated with other supervisors, combining group efforts to achieve goals.
Office Coordinator
Rx Optical / MyEyeDr.
St. Joseph, MI
09.2018 - 07.2021
- Streamlined patient care by serving as a liaison between doctors and opticians; facilitated communication of medical orders and prescriptions, reducing reply wait time by 60%.
- Directed high-volume traffic and phone calls with prioritization and efficiency, collecting repairs, and organizing job trays for opticians, handling 12+ tasks per day with 95% accuracy.
- Coordinated with cross-functional teams to standardize procedures for insurance eligibility and benefits verification; achieved 95% accuracy and reduced processing time by 25%.
Medical Receptionist/Scheduler Coordinator
Great Lakes Heart & Vascular Institute, PC
St. Joseph, MI
05.2017 - 02.2018
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Ensured compliance with HIPAA privacy standards to safeguard patient confidentiality.
- Answered and directed 20% of telephone calls to appropriate medical or administrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Secretary
Accolade Transport, Inc.
Niles, MI
03.2016 - 01.2017
- Catalogued files, developed spreadsheets, faxed reports and scanned documents, maintaining office in neat and organized fashion.
- Set direction to establish business name and researched software programs to utilize saving data entry time of 40%.
- Developed systematized method to monitor stay current on regulatory changes affecting business operations.
Patient Access Registrar
Spectrum/Lakeland Hosptial
Niles, MI
12.2013 - 03.2016
- Applied HIPAA privacy and security regulations while handling patient information, obtaining necessary signatures for privacy laws and consent for treatment.
- Conducted demographic verification, insurance and eligibility checks to register patients in computer system and increased accuracy by 35%.
- Monitored and maintained records by updating and obtaining both personal and financial information from patients.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Education
High School Diploma -
Brandywine Senior High School
Niles, MISkills
- Personal Care Assistant
- EHR
- Multi-line Phone
- Editing and Proofreading
- Scheduling
- Insurance Verification
Timeline
MA/Front Desk Receptionist
Lake Michigan Nephrology
07.2023 - Current
In-Home Caregiver
Self-employeed
01.2023 - 01.2024
Scheduling Coordinator
St. Joseph Dentistry
07.2021 - 12.2022
Office Coordinator
Rx Optical / MyEyeDr.
09.2018 - 07.2021
Medical Receptionist/Scheduler Coordinator
Great Lakes Heart & Vascular Institute, PC
05.2017 - 02.2018
Secretary
Accolade Transport, Inc.
03.2016 - 01.2017
Patient Access Registrar
Spectrum/Lakeland Hosptial
12.2013 - 03.2016
High School Diploma -
Brandywine Senior High School
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