ROBIN E. CUNNINGHAM
West Babylon
Summary
Seasoned legal receptionist with experience in managing front office operations and the client intake process within high-volume law firms. Strengths include outstanding client relations, strong customer service, exceptional organizational skills, ability to handle confidential information with utmost integrity and adeptness at multi-tasking. Have successfully maintained professional communication internally and externally, ensuring smooth case flow and client satisfaction.
Overview
10
10
years of professional experience
Work History
Legal Receptionist/ Legal Assistant
Tona Law, PC
10.2022 - Current
- Maintained multi-line phone system and front desk reception area.
- Maintaining all incoming faxes and routing them to the correct client file and personnel.
- Handling all incoming and outgoing mail.
- Calendaring appointments.
- Drafting correspondence to defense counsel, insurance companies and clients.
- Heavy client contact, meeting with all clients to notarize and execute verifications of discovery and releases of settlement.
- Taking on operations roles to assist the Legal Administrator.
- Responsible for all new case intakes, client onboarding and referring out files that we do not specialize in order to get the potential client the best counsel possible.
- Collaborated with legal staff on administrative tasks to enhance workflow efficiency.
- Greeted clients and visitors, ensuring a welcoming environment.
Legal Receptionist/Legal Calendar
Moritt Hock & Hamroff, LLP
03.2022 - 09.2022
- Maintained front desk reception for large firm of 81 attorneys and 150 of the firm's total employees
- Operated heavy switchboard of 10 lines, routing of all calls to appropriate personnel and screening of each call
- Maintaining a firm wide calendar of appearances and inter-office meetings, closings and conferences.
- Greeted clients and visitors, ensuring a welcoming environment at the legal firm.
Legal Secretary/Paralegal/Front Desk Reception
Martin, Clearwater & Bell, LLP
07.2017 - 08.2021
- Drafting of all discovery such as answers, bills of particulars, motions for summary judgment, demands and responses
- E-filing and regular mailing of all court correspondence including but not limited to subpoenas, requests (RJI), and letters
- Front office reception firm-wide
- Gathering and interpreting medical records and reports pertaining to Medical Malpractice
- Track authorizations, invoices and motion return dates
- Maintain heavy contact with clients
Legal Assistant
Cellino & Barnes, PC
06.2015 - 07.2017
- Gathered and interpreted various medical records for client files for no-fault and personal injury, plaintiff's
- Maintained client files, heavy client correspondence
- Drafted correspondence to clients, defendant's offices, courts
- Helped with the busy 1-800 operator lines for the company
- Processed attorney mail
- Kept track of attorney calendars for various court dates and IME's
- Scheduled and confirmed client IME appointments
- Helped run busy reception desk
- Drafted legal documents such as discovery responses, RJI's and more
Education
Paralegal Studies - Paralegal Certification
Washington Online Learning Institute
College of Agriculture and Technology -
State University of New York at Cobleskill
Cobleskill, New YorkSkills
- Licensed Notary Public
- Knowledge of medical billing codes (CPT, ICD-9)
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Clio
- Smart Advocate
- Google Docs
Timeline
Legal Receptionist/ Legal Assistant
Tona Law, PC
10.2022 - Current
Legal Receptionist/Legal Calendar
Moritt Hock & Hamroff, LLP
03.2022 - 09.2022
Legal Secretary/Paralegal/Front Desk Reception
Martin, Clearwater & Bell, LLP
07.2017 - 08.2021
Legal Assistant
Cellino & Barnes, PC
06.2015 - 07.2017
Paralegal Studies - Paralegal Certification
Washington Online Learning Institute
College of Agriculture and Technology -
State University of New York at Cobleskill