Robin Edwards
Danbury,WI
Summary
Hardworking Customer Service Professional experienced in delivering positive customer experiences through effective multitasking and time management. Achieved organizational goals by consistently adapting to new challenges and maintaining high quality in fast-paced environments. Focused on fostering strong relationships with clients and team members to support team success.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Stay at Home Parent
Self-employeed
Danbury, Wisconsin
09.2024 - Current
- Provided emotional support and guidance during children's development stages.
- Managed daily schedules and activities for children, ensuring balanced routines.
- Developed meal plans and prepared nutritious meals for family members.
- Facilitated communication between family members to resolve conflicts effectively.
- Organized household tasks and maintained cleanliness in living spaces.
- Implemented budgeting strategies to manage household expenses efficiently.
Adventure Guide
Throttle RX Rentals
Danbury, WI
05.2024 - 09.2024
- Led pre-trip briefings to communicate activity details and risk factors.
- Assessed equipment condition prior to each trip, ensuring safety and reliability.
- Enhanced customer understanding of outdoor gear through comprehensive safety protocol instruction.
- Addressed customer concerns promptly, ensuring satisfaction and loyalty.
Dental Assistant
St. Croix Tribe
Hertel, WI
06.2018 - 02.2024
- Provided chair-side assistance during procedures, including passing instruments and holding suction devices.
- Assisted in patient preparation for dental procedures and treatments.
- Managed sterilization of dental instruments and equipment to ensure safety.
- Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient.
- Took digital x-rays and prepared bitewing, periapical, panoramic, and occlusal images for dentist review.
- Educated patients on oral hygiene practices and post-treatment care to enhance recovery and overall dental health.
- Scheduled appointments and coordinated patient flow within the clinic efficiently.
- Performed administrative duties such as scheduling appointments and updating patient records.
Stay at Home Parent
Self-employeed
Danbury, Wisconsin
10.2014 - 05.2018
- Coordinated daily activities and schedules for children, promoting balanced routines and positive engagement.
- Provided emotional support and guidance during children's developmental stages, enhancing their growth and well-being.
- Executed meal preparation based on developed nutritious plans for family members.
- Organized household tasks to maintain cleanliness in living areas, contributing to a nurturing home environment.
Counter Clerk
Total Wine & More
Goodyear, Arizona
08.2013 - 10.2014
- Improved customer experience by assisting with product selection and providing tailored recommendations.
- Streamlined transaction processing using point-of-sale systems for efficiency.
- Resolved customer inquiries and complaints with professionalism and promptness.
- Informed customers about promotions and loyalty programs, driving increased participation.
- Delivered high standards of customer service while managing multiple responsibilities simultaneously.
- Greeted customers enthusiastically, contributing to a positive shopping experience.
- Coordinated money transfers between registers during peak times for operational support.
- Executed opening and closing tasks, including setting up registers and balancing drawers to ensure operational readiness, including register setup and drawer balancing.
Host
Lucky Pelican & Bistro Bar
Lakewood Ranch, FL
02.2012 - 07.2013
- Greeted guests and managed seating arrangements to ensure smooth operations.
- Promptly resolved guest inquiries and concerns, maintaining professionalism.
- Collaborated with servers to create memorable dining experiences for patrons.
- Regularly updated guest lists via reservation system to ensure seamless service.
- Adjusted dining room layout to improve staff efficiency and guest flow.
- Kept front-of-house area clean and organized to create inviting environment.
Hotel Front Desk Clerk
St. Croix Casinos
Danbury, Wisconsin
08.2010 - 02.2012
- Managed room reservations and ensured efficient check-in and check-out processes.
- Streamlined guest services by welcoming visitors and ensuring a positive first impression.
- Facilitated positive guest experiences through attentive service during check-in and check-out.
- Accurately processed payments, maintaining financial integrity at front desk.
- Collaborated with housekeeping to ensure rooms were ready on time for guest arrivals.
- Handled phone inquiries effectively, directing calls to appropriate personnel.
- Followed strict accounting guidelines while managing cash drawer operations.
Education
Some College (No Degree) - Dental Assisting
Arizona College
Glendale, AZ01-2014
Some College (No Degree) - Massage Therapy
WITC
Superior, WI01-2007
High School Diploma -
Webster High
Webster, WI05-2006
Skills
- Property maintenance
- Landscape management
- Child development
- Organizational abilities
- Emotional guidance
- Parenting strategies
- Multitasking skills
- Housekeeping services
- First aid certification
- Understanding ADHD
Certification
- CPR/AED - BLS American Red Cross - Exp. 7/2028
Timeline
Stay at Home Parent
Self-employeed
09.2024 - Current
Adventure Guide
Throttle RX Rentals
05.2024 - 09.2024
Dental Assistant
St. Croix Tribe
06.2018 - 02.2024
Stay at Home Parent
Self-employeed
10.2014 - 05.2018
Counter Clerk
Total Wine & More
08.2013 - 10.2014
Host
Lucky Pelican & Bistro Bar
02.2012 - 07.2013
Hotel Front Desk Clerk
St. Croix Casinos
08.2010 - 02.2012
Some College (No Degree) - Dental Assisting
Arizona College
Some College (No Degree) - Massage Therapy
WITC
High School Diploma -
Webster High