ROBIN EISENHAUER
Buffalo General Hospital
Rochester
8
years of professional experience
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Outstanding customer service, communication and interpersonal skills who will benefit from the next team I join. Highly adaptable at assisting coworkers and customers utilizing best practices and carrying out the day with minimal supervision. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas.
Work History
Health Information Management Clerk
1 Year 6 Months- Oversaw patient record management processes, ensuring accuracy and adherence to health regulations.
- Facilitated communication with parents and patients to obtain accurate information and ensure compliance with HIPAA regulations.
- Managed documentation processes for fetal and adult deaths, ensuring compliance with signature requirements on death certificates.
- Streamlined hospital discharge compilation and organization for enhanced processing efficiency.
- Facilitated collaboration with morgue and funeral home personnel to enhance operational efficiency.
- Streamlined processing of health information requests to enhance departmental efficiency.
- Directed management of patient health records, ensuring adherence to accuracy and confidentiality standards.
- Executed processing of all patient, lawyer, and medical requests with efficiency and accuracy.
- Optimized data entry processes to enhance accuracy and timeliness of information in electronic systems.
- Optimized record processing to enhance operational efficiency and eliminate delays.
- Performed precise scanning and indexing of documents into electronic health record system.
- Assessed medical records and data, ensuring accurate retrieval and distribution to designated departments.
- Spearheaded collaboration with healthcare professionals to optimize quality control processes.
Health Information Specialist
7 Months- Oversaw management of patient health records, ensuring compliance with HIPAA regulations.
- Maintained confidentiality and security of privileged information. Assisted with data entry and managed multiple phone lines. Processed patient walk-in requests and checked voicemails daily.
- Managed receipt and processing of mail and fax requests for patient records from both internal and external sources.
- Followed company and client facility codes of conduct and policies. Assisted in team and client meetings.
- Executed digital imaging of paperwork and medical records for integration into electronic medical records systems.
- Organized and verified accuracy of medical records to ensure compliance with standards.
Outreach Specialist
6 Months- Strong customer relationships, assist customers with enrolling into a health plan and making them aware of all the knowledge associated with their plan, follow up with customers to ensure their needs are met and address any queries and concerns, conduct telephone outreach and enrollment services on managed care options LDSS/HRA offices
- Maintain updated knowledge of the New York Medicaid Choice Project, meet all standards as program management assigns to you, maintain accurate and timely case needs for all customers interactions and document related activities.
- 100% on quality assurance calls, engage with clients in a friendly and professional manner while actively listening to their concerns, claims processing, responsible for safeguarding patient records and ensuring compliance with HIPPA standards.
Assistant Teacher
4 Months- Completed daily reports, meal count sheets, and attendance logs
- Oversaw students in classroom and common areas to monitor, enforce rules, and support the lead teacher
- Supported student physical, mental, and social development using classroom games and activities
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Maintained effective schedule balance between rest periods, active play, and instruction
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Met with parents about daily activities, positive developments, and issues
- Complied with strict safety and organizational regulations, policies, and procedures
- Maintained a child-friendly environment by allowing frequent access to outdoor activities
- Incorporated music and play into developmentally appropriate activities.
Daycare Assistant Teacher
1 Year 4 Months- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Monitored and enforced adequate supply and material inventory
- Engaged with children individually to encourage physical activity and academic curiosity
- Read and tell stories to promote and support overall language development
- Monitored children's progress and identified areas of improvement. Positive relationships with parents to collaboratively promote child's wellbeing.
Lead Daycare Teacher
1 Year 4 Months- Resolved staff and parent disputes through constructive problem-solving techniques
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities
- Instructed children in health and personal habits, such as eating, resting, and toileting
- Implemented curriculum to enhance classes with learning-focused activities
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Assessed student progress and provided feedback on educational development
- Assisted in preparation of meals and snacks to provide children with proper nutrition
- Established positive relationships with students and families.
Lead Daycare Teacher
1 Year 2 Months- Resolved staff and parent disputes through constructive problem-solving techniques
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities
- Instructed children in health and personal habits, such as eating, resting, and toileting
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior
- Modeled positive behavior and communication skills for students
- Monitored classroom to verify safe and secure environment
- Helped new preschool children get used to classes by giving one-on-one support
- Utilized creative teaching strategies to engage students in the classroom
- Developed innovative activities to engage young children in the learning process
- Established positive relationships with students and families
- Implemented age-appropriate curricula to meet needs of young learners.
Billing Specialist
1 Year 3 Months- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Monitored customer accounts to identify and rectify billing issues
- Provided excellent customer service, developing and maintaining client relationships
- Worked with multiple departments to check proper billing information
- Reviewed and reconciled customer accounts to manage accuracy of payments
- Created an improved filing system to maintain secure client data
- Responding to customer concerns and questions on a daily basis
- Produced and mailed invoices, payment reminders and financial notices.
Education
- Medical Coding And Billing
High School Diploma
Skills
Emergency protocols
Office equipment managemen
CPT coding proficiency
Insurance approval
Appointment management
Effective communication Verbal and written skills
Dispute resolution
Electronic medical records (EMR)
Telephone and email communication
Health Insurance Portability and Accountability Act compliance
Health records management
HIPAA regulations
Multi-line management
Insurance validation
Health records management
Healthcare billing
Medical terminology expertise
EHR management
HIPAA compliance
Timeline
Health Information Management Clerk
Buffalo General Hospital
02.2025 - CurrentRead More
Health Information Specialist
Datavant
07.2024 - 02.2025Read More
Outreach Specialist
Maximus
09.2023 - 03.2024Read More
Assistant Teacher
Skies The Limit
04.2023 - 08.2023Read More
Daycare Assistant Teacher
Generations Daycare
12.2021 - 04.2023Read More
Lead Daycare Teacher
Nessa's Young'Uns Natural Play Center
08.2021 - 12.2022Read More
Lead Daycare Teacher
Doodlebugs Daycare
05.2019 - 07.2020Read More
Billing Specialist
Wolf SMG
08.2018 - 11.2019Read More
East Rochester High School
High School Diploma
Read More
Miller-Motte College
from Medical Coding And Billing
Read More