Family - Parents, Sister, My Boys & my Grandchildern
Toni Hawks
Human Information Services
Pinedale,WY
Summary
Detail-oriented Health Information Management Clerk with extensive experience in HIPAA compliance and data accuracy. Proven ability to train staff and enhance team collaboration, driving improved patient care outcomes.
Overview
31
31
years of professional experience
Work History
Health Information Management Clerk
Wyoming State Hospital
Evanston, WY
10.2014 - 07.2025
- Processed and maintained patient health records using electronic health record systems.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information.
- Coordinated with healthcare professionals to ensure accurate data entry and retrieval.
- Trained new staff on health information management procedures and system usage.
- Reviewed and corrected discrepancies in patient data to maintain integrity of records.
- Assisted in audits of health information systems to ensure compliance and quality standards.
- Developed training materials for staff on best practices in health information management processes.
- Improved patient data accuracy by thoroughly reviewing and validating medical records.
- Improved departmental organization by creating clear policies and procedures manuals for staff reference and training purposes.
- Managed release-of-information requests, safeguarding patient privacy while providing necessary data to authorized individuals.
- Assisted in quality improvement initiatives aimed at optimizing healthcare delivery and patient outcomes through effective information management processes.
- Trained new employees on health information management procedures, ensuring consistent performance across the team.
- Increased staff productivity by providing ongoing training and support for new software applications related to health information management.
- Facilitated interdepartmental communication by serving as a liaison between clinical staff and health information management personnel, ensuring seamless information exchange.
- Developed strong working relationships with colleagues from various departments, fostering effective collaboration within the organization.
- Performed regular audits of medical records for compliance with regulatory requirements, maintaining a high level of data integrity.
- Assisted in the transition to electronic health record systems, reducing paper waste and improving information accessibility.
- Supported the implementation of a new electronic health record system, significantly improving workflow efficiency for healthcare providers.
- Ensured timely access to accurate patient information for medical professionals, contributing to better patient care.
- Maintained strict adherence to confidentiality guidelines when handling sensitive patient data, upholding ethical standards within the workplace.
- Upheld HIPAA regulations and standards for protecting patient information.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Secured confidential patient information from unauthorized access.
- Retrieved medical data for physicians and patients.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
CNA / Vocational Services
Wyoming State Hospital
Evanston, WY
08.1997 - 08.2014
- Provided compassionate patient care, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with medical procedures and documentation to enhance patient safety.
- Monitored vital signs and reported changes in patient conditions to healthcare team promptly.
- Trained new staff on best practices for patient interaction and care techniques to maintain high standards.
- Developed individualized care plans based on patient needs, improving overall treatment outcomes.
- Collaborated with interdisciplinary teams to implement effective patient care strategies and interventions.
- Streamlined workflow processes, enhancing efficiency in daily operations within the unit.
- Advocated for patients' needs, fostering a supportive environment conducive to healing and recovery.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Supported needs of 14 to 100+ residents under long-term care.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Followed directions of licensed nurses to administer medications and treatments.
- Delivered high-quality care to Mental Ill and Long Term Care patients in hospital facility.
Activity Director
Laramie Care Center
Laramie, WY
01.1995 - 08.1997
- Developed and implemented engaging activity programs for diverse resident populations.
- Oversaw staff training to ensure high-quality program delivery and resident satisfaction.
- Coordinated logistics for events, including scheduling, supplies, and participant engagement.
- Analyzed feedback to refine programming and enhance participant experiences.
- Fostered partnerships with community organizations to broaden activity offerings.
- Managed budgets for activities, ensuring cost-effective resource allocation.
- Mentored team members in effective communication and leadership skills.
- Led strategic planning sessions to align activities with organizational goals and resident needs.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
- Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia or related conditions.
- Arranged outings as part of recreational program.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Supervised Activities Assistant and conducted performance evaluations.
- Stretched minimum annual budget of $2,000 to cover planned activities through creative use of resources.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Completed resident evaluations for discharge to provide reports on mobility limitations to smooth care transition and promote continued resident activity.
- Provided education and training for residents and staff to promote learning new skills and acquiring new knowledge in supportive environments.
- Collaborated with interdisciplinary teams to create holistic care plans addressing the physical, cognitive, emotional, and social needs of each resident.
- Established partnerships with local organizations to provide additional resources and opportunities for residents'' enrichment.
- Increased physical fitness levels among residents by designing exercise programs tailored to individual abilities and preferences.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
- Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Created and delivered recreational programs for small and large groups of residents.
- Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
- Adapted programming in response to changing resident needs or interests, demonstrating flexibility and a commitment to providing person-centered care.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Solicited input from residents and family members to continually improve the quality of activity offerings, ensuring a high level of satisfaction was maintained.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Partnered across departments to run smooth, professional events and activities.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
Education
No Degree - Public Commuitcation/ Nursing
Western Wyoming Comminity College
Rock Springs, WY01-1986
High School Diploma -
Farson -Eden High School
Farson, WY05-1984
Skills
- Critical thinking capacity
- Strong attention to detail
- Effective communication
- Data entry
- Decision-making
- Healthcare compliance
- Document scanning
- Admissions recordkeeping
- Chart archiving
- Teamwork
- Attention to detail
- Multitasking Abilities
- Reliability
- Team collaboration
- Professionalism
- Health information systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Wyoming Public Employee's Asscoiation
- PAC
Quote
You miss 100% of the shots you never take.
Wayne Gretzky
Interests
Camping, Boating, Canoeing, Fishing, 4Wheeling
Crocheting
Singing
Baking, Cooking (making everyone is feed and happy)
Sports (Football, Basketball(High School & College) Baseball, Softball
Dancing
Animals (ranch & farm animals)
Timeline
Health Information Management Clerk
Wyoming State Hospital
10.2014 - 07.2025
CNA / Vocational Services
Wyoming State Hospital
08.1997 - 08.2014
Activity Director
Laramie Care Center
01.1995 - 08.1997
No Degree - Public Commuitcation/ Nursing
Western Wyoming Comminity College
High School Diploma -
Farson -Eden High School