Robin Fleming
Newport News,VA
Summary
Healthcare administrative professional with experience in patient registration, insurance verification, claim processing, appointment scheduling, and accurate medical record entry. Trusted for clear communication, bilingual Spanish support, and reliable follow-through in fast-paced office settings.
Overview
14
14
years of professional experience
Work History
Approval Specialist
Patient Advocate Foundation
Hampton, VA
10.2022 - Current
- Assisted patients in navigating insurance claims, billing inquiries, and financial aid applications to enhance understanding and access.
- Reviewed case details to effectively guide patients through healthcare access barriers, ensuring timely assistance.
- Explained foundation programs and eligibility requirements to patients and families.
- Improved accuracy and quality through process updates and careful review.
- Checked documents for accuracy and completeness before submission, ensuring adherence to quality standards. for accuracy prior to submission or publication.
- Built client relationships through clear communication and responsive follow-up.
- Analyzed customer needs and recommended appropriate products or services.
- Identified needs of customers promptly and efficiently.
- Supported cross-functional teams with project coordination and initiative tracking.
- Participated in ongoing training and compliance activities.
- Followed all company policies and procedures to deliver quality work.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Patient Representative
Colonial Gastroenterology
, US
05.2021 - Current
- Greeted and checked in patients, verified insurance, collected and posted copays, managed multi-phone line, performed data entry and general office duties, contacted patients prior to appointments, interviewed patients by phone to obtain complete medical histories, entered all patient data into electronic medical record promptly before physician meetings, completed all patient phone call tasks, and efficiently screened and routed patient calls to other departments, ensuring accurate registration and appointment scheduling.
- Other duties as assigned
- Answered Colonial Gastroenterology patient calls and routed messages to correct staff.
- Scheduled patient appointments and follow-up visits for Colonial Gastroenterology providers.
- Verified insurance coverage and updated demographic records in patient charts.
Patient Representative
Hampton Roads Orthopedic Sports Medicine Pain Management
, US
07.2018 - 05.2021
- Greeted and checked in patients, verified insurance, collected and posted copays, answered multi-phone lines, performed data entry, managed general office duties, contacted patients prior to appointments, interviewed patients to obtain complete medical histories, entered all patient data into electronic medical records promptly, completed assigned patient call tasks, and screened and routed patient calls to departments, ensuring accurate registration and appointment scheduling.
- Supported team members by assisting with various administrative tasks, enhancing overall workflow.
- Greeted Colonial Gastroenterology patients and managed front desk check-in procedures.
- Scheduled appointments and follow-up visits using electronic medical records.
- Verified insurance coverage and updated patient registration information.
Patient Representative
CTR Temp Service
, US
04.2018 - 07.2018
- Greeted and checked in patients, verified insurance, collected and posted copays, answered multi-line phone, performed data entry and general office duties, contacted patients via telephone prior to scheduled appointments, interviewed patients to obtain complete and accurate medical history, entered all patient data into electronic medical record promptly, completed all patient phone calls, screened and routed patient calls to other departments, ensuring accurate registration and efficient appointment scheduling in database
- Other duties as assigned
- Answered patient calls for Colonial Gastroenterology and routed requests promptly.
- Scheduled gastroenterology appointments and coordinated provider calendars.
- Verified insurance coverage and collected patient demographic information.
Quality Control Operator
Continental
, US
07.2016 - 09.2017
- Performed quality control duties by reporting and recording quality concerns; conducted audits of products and processes to ensure compliance.
- Conducted precise gauging of product dimensions and QC inspections to maintain quality standards, reviewed line documentation, and charted processes.
- Supported operation of high volume automated, semi-automated, and operator loaded machining and manufacturing equipment.
- Performed manual, semi-automated, and automated assembly and testing of products and components following the manufacturing process and work instructions.
- Perform other general tasks such as material movement, sorting, staging of product and subassemblies, janitorial and custodial support, required to operate manual and automated equipment such as floor sweepers and scrubbers
Assistant Manager
Burger King
, US
03.2013 - 01.2017
- Interviewed and hired employees, conducted orientations, updated personnel files, completed performance reviews, and managed payroll & schedules
- Managed opening & closing shifts
- Supervised deliveries and organized employee positions to enhance teamwork.
- Completed inventory reports, counted safe, prepared bank deposits, balanced cash tills, ran the floor, provided customer service, and resolved customer complaints
Education
Medical Administrative Assistant Diploma -
Kee Business College
VA01-2003
Skills
- Claim processing
- Obtain authorizations and referrals for the doctor
- Medical insurance billing
- Procedure coding
- Financial documentation
- Patient support
- Data entry
- Appointment scheduling
- Patient ledger cards
- Medical records management
- MS Word
- Excel
- Medisoft
- Multi-line phone system
- Dental & medical office procedures
- Clinical office procedures
- Process & develop x-rays
- Extensive customer service
- Operations coordination
- Good interpersonal skills
- Operations coordination
- Good interpersonal skills
Personal Information
Title: Approval Specialist
Timeline
Approval Specialist
Patient Advocate Foundation
10.2022 - Current
Patient Representative
Colonial Gastroenterology
05.2021 - Current
Patient Representative
Hampton Roads Orthopedic Sports Medicine Pain Management
07.2018 - 05.2021
Patient Representative
CTR Temp Service
04.2018 - 07.2018
Quality Control Operator
Continental
07.2016 - 09.2017
Assistant Manager
Burger King
03.2013 - 01.2017
Medical Administrative Assistant Diploma -
Kee Business College