Robin Foster
Clarkston,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A unique blend of field and administrative experience enabling critical thinking and problem resolution within a moment's notice. An eye for detail and a unique skill set for establishing trust and building team loyalty. Exceptional Customer Service and Strong Data Entry skills.
Overview
22
22
years of professional experience
Work History
Advisor II Customer Service / Data Entry
Concentrix
Clarkston, GA
11.2023 - Current
- Provides customer service support and resolution of problems regarding client's services
- Interfaces with customers via inbound
- High Call Volumes
- Maintained 5 minute call time by using strong listening, consultative and problem-solving abilities and using non-scripted sequences to address all concerns.
Driver
Uber/ Lyft
Chicago, Atlanta, IL, GA
01.2022 - Current
- Evaluated and treated athletes with a wide range of sports injuries, including orthopedic and neurological conditions
- Developed and implemented individualized treatment plans, utilizing manual therapy, therapeutic exercise, and modalities as appropriate
Fleet Owner
Lotts Trucking & Logistics, LLC, Lotts Trucking
Toledo, OH
01.2014 - 01.2021
- And Logistics, LLC a minority, woman-owned trucking company providing transportation and logistics services for short and long-hauls for Amazon, FedEx, XPO, USPS, and logistics companies
- SALES: Established and managed the company's business development relationships with key customers, ensuring a successful pipeline of contracts
- ADMINISTRATION: Prepared budgets, scorecards, analytics, and metrics driving optimal financial spending and services along with payroll, taxes, legal, technology, and asset management
- SCORECARDS: Developed and utilized internal scorecards to rate and rank driver carrier performance
- DRIVERS: Managed a fleet of 10 trucks balancing cost, service requirements and availability providing safe, reliable transit and delivery
- Recruitment of drivers
- ROOT CAUSE: Diagnosed root cause issues and trends; implementing corrective logistics actions, for delivery of highly reliable and efficient transport flow
- CAPACITY: Oversaw carrier availability, shipment coordination, and routing of freight for all lanes and modes across the US
- COMPLIANCE: Ensured compliance of policies and procedures for transportation operating environments, including Dept of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) RISK: Ensured the safe, efficient, and accurate flow of all physical goods and accurate documentation through extensive driver training
- CUSTOMER SERVICE: Constructed and managed the company using a client first focus, going the extra mile to ensure 5-star ratings and repeat clients
Dedicated Regional Driver (OTR)
Schneider Trucking
07.2022 - 10.2022
- Walmart Regional Dedicated
- Driver of multi-day logistics, providing drop-off and pick-up delivery of products
- Adhere to HOS, Driver Safety and DOT
- Rules and Regulations.
Education
Mortuary Science And Embalming
Gupton Jones
Atlanta, GAPolitical Science
St. Xavier University
Chicago, ILDiploma - Transportation And Materials Moving
TDDS Technical Institute
Lake Milton, OH12.2013
Queen of Peace High School
Burbank, IL05.1984
Skills
- Strong Knowledge of Internet
- Build and Design Websites
- Strong Knowledge of
- MS Office / 365
- Strong Typing skills / Strong Data Entry skills
- Exceptional Customer Service w/ empathy
Timeline
Advisor II Customer Service / Data Entry
Concentrix
11.2023 - Current
Dedicated Regional Driver (OTR)
Schneider Trucking
07.2022 - 10.2022
Driver
Uber/ Lyft
01.2022 - Current
Fleet Owner
Lotts Trucking & Logistics, LLC, Lotts Trucking
01.2014 - 01.2021
Mortuary Science And Embalming
Gupton Jones
Political Science
St. Xavier University
Diploma - Transportation And Materials Moving
TDDS Technical Institute
Queen of Peace High School
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