Robin Fullmer
Ogden,UT
Summary
To continue working a career path in recovery by helping others.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server/ Crew Trainer
Texas Roadhouse
04.2022 - Current
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Assisted in training new servers on menu knowledge and service standards.
- Managed multiple tables simultaneously, prioritizing tasks to optimize service efficiency.
Staff Support/Case Manager
EOS Serenity Lodge
01.2025 - 10.2025
- Monitored client progress and adjusted care plans as necessary for optimal outcomes.
- Developed strong relationships with clients, fostering trust and open communication.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Head Server
El Matador
04.2013 - 10.2021
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Addressed customer inquiries and complaints promptly, enhancing satisfaction levels.
Store Manager
Family Dollar
04.2015 - 09.2016
- Oversaw daily store operations and ensured adherence to company policies.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Weber High School
Pleasant View, UT06-1990
Skills
- Customer service
- Team leadership
- Communication skills
- Time management
- Problem resolution
- Organization and multitasking
- Problem-solving
Certification
Case Managment
CPR
Serve Safe
Sips/Tips
Timeline
Staff Support/Case Manager
EOS Serenity Lodge
01.2025 - 10.2025
Server/ Crew Trainer
Texas Roadhouse
04.2022 - Current
Store Manager
Family Dollar
04.2015 - 09.2016
Head Server
El Matador
04.2013 - 10.2021
High School Diploma -
Weber High School