Alanna Magallanes
Server/ Bartender
CYPRESS,CA
Summary
Reliable hospitality professional with 7+ years of experience in fast-paced restaurant and counter service roles. Known for leading by example, training new team members, and keeping bar and dining room operations running smoothly. Strong multitasking, communication, and guest service skills support consistent, high-quality service.
Overview
10
10
years of professional experience
Work History
Server/Bartender/Crew Trainer
Outback Steakhouse
03.2019 - Current
- Trained new servers on menu knowledge, POS procedures, and guest service standards.
- Managed bar and dining room workflows to maintain smooth, timely guest service.
- Processed orders through POS systems with attention to modifiers, allergens, and special requests.
- Balanced multiple tables and bar guests while maintaining cleanliness and stocked service stations.
- Handled guest concerns professionally, delivering prompt recovery and positive dining experiences.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Trained new team members on Outback Steakhouse service standards, POS workflows, and guest recovery techniques.
Counter Server/Crew Shift Leader
Ameci Pizza Kitchen
03.2017 - 01.2019
- Greeted guests, took counter orders, and delivered prompt customer service
- Entered phone and walk-in orders with attention to detail and speed
- Coordinated order flow between kitchen and front counter to reduce delays
- Managed multiple tasks in high-volume environment.
- Processed cash, debit and credit card payments.
- Greeted customers with a smile and provided helpful suggestions.
- Directed shift operations, ensuring smooth workflow and consistent team coverage.
Education
High School Diploma -
Los Alamitos High School
Los Alamitos, CA05.2017
Skills
Hospitality and guest service
Customer service
Staff training
Guest engagement
Reliability
Teamwork
Fast learner
Professional attitude
Friendly and outgoing
Timeline
Server/Bartender/Crew Trainer
Outback Steakhouse
03.2019 - Current
Counter Server/Crew Shift Leader
Ameci Pizza Kitchen
03.2017 - 01.2019
High School Diploma -
Los Alamitos High School