Londyn Payne
Chicago
Summary
Enthusiastic and customer-focused professional with 14 years of experience in the hospitality industry. Seeking to leverage a proven track record of driving daily revenue through strategic upselling, building loyal customer relationships, and delivering exceptional service as a Sales Account Manager.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Bartender/Crew Trainer
No Vacancy
Chicago, IL
06.2023 - Current
- Increase average daily sales through proactive upselling of high-margin menu items and daily specials.
- Build a loyal client base by anticipating customer needs and preferences.
- Navigate customer questions and needs, coordinating with team members as needed.
- Manage large parties of up to 150 guests, focusing on customer experience in a fast-paced environment.
- Operate Toast POS to process transactions and accurately handle finances.
- De-escalate issues and resolve customer complaints to ensure a positive customer experience.
Server/Bartender/Crew Trainer
Firelake Grill House
Chicago, IL
05.2022 - 06.2023
- Increased average daily sales through proactive upselling of high-margin menu items and daily specials.
- Built a loyal client base by anticipating customer needs and preferences.
- De-escalated issues and resolved customer complaints to ensure a positive customer experience.
- Managed large parties of up to 100 guests, focusing on customer experience in a fast-paced environment.
- Designated to serve all private parties involving the owners of the establishment.
- Operated Aloha POS to process transactions and accurately handle finances.
Server/Bartender/Crew Trainer
Fiamme
Naperville, IL
11.2020 - 03.2022
- Increased average daily sales through proactive upselling of high-margin menu items and daily specials.
- Curated seasonal cocktail menus, focusing on gross profit margin.
- Prepared specialty cocktails at high speed to satisfy the needs of a high volume restaurant.
- Operated Toast POS to process transactions and accurately handle finances.
- Cleaned and organized shared stations to ensure a prompt and professional environment for both the customer and staff.
Server/Bartender/Crew Trainer
Flannery's Pub
St. Louis, MO
10.2019 - 10.2020
- Increased average daily sales through proactive upselling of high-margin menu items and daily specials.
- Navigated customer questions and needs, coordinating with team members as needed.
- Managed inventory par levels and generated automated reorder reports, preventing stockouts during peak business hours.
- Reconciled inventory data with POS systems to track daily depletion rates.
General Manager
Palm Beach Tan
St. Louis, MO
03.2019 - 09.2019
- Managed membership and customer care issues.
- Determined staffing and scheduling requirements to uphold company standards.
- Tracked sales and rewarded employees for high performance.
Server/Crew Trainer
Twin Peaks
St. Louis, MO
02.2018 - 02.2019
- Built a loyal client base by connecting with guests and ensuring a welcoming atmosphere.
- Anticipated customer preferences and needs.
Keyholder/Shift Manager
Earthbound Trading Company
St. Louis, MO
11.2017 - 04.2018
- Executed opening and closing duties, including arming/disarming alarms, preparing the floor for business hours, and nightly countdown and deposits.
- Encouraged staff to connect with customers, improve shopping experiences, and focus on daily sales goals.
Catering Manager
BA Burrito
Jonesboro, AR
06.2016 - 10.2017
- Duties included line service, prep cook, dishwasher, delivery driver, and catering manager.
- Assigned tasks and oversaw direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Education
High School Diploma -
Blytheville High School
Blytheville, AR05.2014
Skills
- Upselling and Cross-Selling
- Client Retention
- Active Listening
- Time Management
- Fast-Paced Problem Solving
- Conflict De-escalation
- Inventory and Cost Control
- POS Proficiency
- Scheduling
- Food Safety
- Restaurant Management
- Cash Handling
Certification
Microsoft Office Specialist (April 2011 to Present)
- Proficient in Microsoft Word, PowerPoint, and Excel.
ServSafe Food Handler Certification (June 2015 to Present)
Illinois BASSET Certification (June 2023 to Present)
Timeline
Server/Bartender/Crew Trainer
No Vacancy
06.2023 - Current
Server/Bartender/Crew Trainer
Firelake Grill House
05.2022 - 06.2023
Server/Bartender/Crew Trainer
Fiamme
11.2020 - 03.2022
Server/Bartender/Crew Trainer
Flannery's Pub
10.2019 - 10.2020
General Manager
Palm Beach Tan
03.2019 - 09.2019
Server/Crew Trainer
Twin Peaks
02.2018 - 02.2019
Keyholder/Shift Manager
Earthbound Trading Company
11.2017 - 04.2018
Catering Manager
BA Burrito
06.2016 - 10.2017
High School Diploma -
Blytheville High School