Robin Fulton
Denver,CO
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
14
14
years of professional experience
Work History
Excavation Manager
Afford-A-Rooter
Westminster, CO
08.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Submitted weekly payroll for all of the companies employees through ADP.
- Managed six - four man excavation crews making sure they have everything they need on their job sites every day.
- Kept the business licenses current.
- Pulled all necessary permits from the correct jursidiction(s) in order for us to do our excavations.
Excavation Manager
Roto-Rooter
Denver, CO
07.2015 - 08.2018
- Accomplished multiple tasks within established timeframes..
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Excavation Coordinator
ARS / Rescue Roote
Aurora, CO
08.2010 - 07.2015
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Aided colleagues, managers and customers through regular communication and assistance.
- Entered and maintained departmental records in company database.
- Maintained master schedule and set up appointments.
- Oversaw technical, operational, clerical and customer service support activities.
- Drove workflow improvements by streamlining processes.
- Resolved employment-related disputes through proactive communication.
- Interpreted management directives to define and document administrative staff processes.
Dispatcher
AAA Plumbing, Heating, And Cooling
Arvada, CO
04.2008 - 07.2010
- Directed dispatching, routing and tracking of 25 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 100 plus daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer complaints.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Evaluated and adjusted over 25 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Responded to over 100 daily caller requests with information about assistance and timeframes.
- Coordinated repairs to vehicles to maintain fleet operations.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Assessed regulatory and operational risks for escalation to management.
Skills
- Managing Laborers
- Payroll processing through ADP
- Managing Employee Relations
- Scheduling and Coordinating
- Managing Reception
- Managing Terminations
- Staff Management
- Contract Development and Management
- Administration and Reporting
- Project Management
- Employee Coaching and Motivation
- Issue and Conflict Resolution
- Performance Tracking and Evaluations
- Supplier Relations
- Procedural Streamlining
- Overseeing Employees
- Invoice Reconciliation
- Job Assignments
- Timelines and Milestones
- Productivity Performance
- Managing Multiple Tasks
- Account and Territory Management
- Managing Appointments
- Reading Comprehension
Timeline
Excavation Manager
Afford-A-Rooter
08.2018 - Current
Excavation Manager
Roto-Rooter
07.2015 - 08.2018
Excavation Coordinator
ARS / Rescue Roote
08.2010 - 07.2015
Dispatcher
AAA Plumbing, Heating, And Cooling
04.2008 - 07.2010