Robin Gasser
Knoxville,TN
Summary
Skilled Front desk and Billing Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel. Results driven Medical Biller with over 10 years of hands-on experience in account management, revenue generation and medical billing and coding. Accomplished in developing strategies to improve workflows and processes and actualizing procedures to enhance revenue generation. Demonstrated leadership skills guide teams towards success, optimize performance and sustain organizational success.
Overview
11
11
years of professional experience
Work History
Billing and Front Desk Manager
Southeast Spine and pain
Knoxville, TN
09.2013 - Current
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Researched claims status, denials and appeals in order to resolve payment issues with insurance companies.
- Assisted in the preparation of reports detailing collection activity, aging analysis and account reconciliation.
- Assisted with auditing processes for compliance purposes.
Education
Billing Certificate - Medical Billing
National College
Knoxville, TN Skills
- Problem-Solving Skills
- Operations Management
- Workflow Planning
- Training and Development
- Staff Management
- Spreadsheet Tracking
- Workflow Optimization
- Chart Auditing
- Account Reconciliation
- Multitasking and Organization
- Claims Review
- Billing and Collection Procedures
- Insurance Claims
- Insurance Collections
- Procedure authorizations
- New patient coordinator
- credentialing
References
References available upon request.
Timeline
Billing and Front Desk Manager
Southeast Spine and pain
09.2013 - Current
Billing Certificate - Medical Billing
National College
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