Robin Getz
Kutztown,PA
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
CoreFit Chiropractic
Allentown, PA
03.2024 - 09.2025
- Synchronized information from multiple sources into organized reports for management evaluation.
- Developed and maintained filing systems for confidential documents and records.
- Managed handling of confidential documents according to established protocols.
- Scheduled appointments between clients, customers, and internal staff members.
- Answered phone inquiries and entered data into computer systems.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted with accounts receivable by reviewing charges and collecting copays.
- Assist the doctor with patients' needs in the back office.
Patient Services Representative
Dermatology Partners
Macungie, PA
10.2022 - 02.2023
- Communicated clinic policies and procedures clearly to patients when needed.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Processed payments accurately through cash register, ensuring efficient transactions.
- Informed patients about billing procedures and available payment options.
- Delivered exceptional customer service during interactions with internal and external customers.
- Executed administrative tasks, including filing documents into electronic health record system.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
Customer Service Representative
OAA Orthopaedic Specialist
Allentown, PA
05.2021 - 10.2022
- Scheduled patient appointments using electronic health record systems to enhance operational flow.
- Resolved customer inquiries regarding insurance and billing processes efficiently.
- Guided patients through pre-and post-operative procedures, ensuring understanding and compliance.
- Trained new team members on customer service protocols and software usage effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Medical Assistant -
Allentown Business School
Allentown06.1998
Skills
- Confidentiality support
- Appointment scheduling and payment
- Microsoft Office proficiency processing
- Customer service and billing procedures
- Calling in prescriptions
- Communication skills
Timeline
Administrative Assistant
CoreFit Chiropractic
03.2024 - 09.2025
Patient Services Representative
Dermatology Partners
10.2022 - 02.2023
Customer Service Representative
OAA Orthopaedic Specialist
05.2021 - 10.2022
Medical Assistant -
Allentown Business School