Robin Dorr-Gilginas
CMU Health
Hemlock,USA
33
years of professional experience
Experienced with managing surgery schedules, ensuring all appointments are accurately coordinated and communicated. Utilizes strong organizational skills to handle multiple tasks efficiently and maintain smooth operations. Track record of effective communication and patient interaction, ensuring high level of service and satisfaction.
Work History
Surgery Scheduler
8 Years 6 Months- Coordinate scheduling of incoming referrals to optimize patient flow
- Manage patients charts and complete documentation of consent forms, H&P’s, medical clearances and insurance to ensure compliance and streamline patient processing
- Communicate with patients regarding pre-operative instructions and appointment confirmations.
- Obtain CPT and ICD-10 diagnosis codes
Front Desk Receptionist
12 Years 1 Month- Processed payments and managed medical forms at the front desk
- Verified accuracy of patient medical records and insurance information to support seamless patient care
- Ensured accuracy of patient medical records & insurance
- Handled payments, medical forms, mail, & inventory
- Answered phones, greeted patients, and addressed account issues to enhance patient experience and satisfaction
- Managed inventory levels and coordinated ordering of supplies for the office
- Handled office deposits and compiled office statistics.
Customer Care Rep
12 Years 2 Months- Managed inventory ordering, receiving, & transferring between stores
- Verified service orders & cost of goods
- Generated credit reports for potential customers to assess financial reliability. on potential customers
- Processed daily deposits & resolved billing/customer issues
- Trained new employees & assisted in interview process
Education
High School
Skills
Effective Patient Communication
Organizational skills
Attention to Detail
Customer Service Oriented
Phone etiquette
Strong Multi-tasker
Problem Solving
Dependable
Punctual
Independent worker
Team leadership
Fast Learner
Timeline
Surgery Scheduler
CMU Health
04.2018 - CurrentRead More
Front Desk Receptionist
Family Chiropractic Clinic
03.2006 - 04.2018Read More
Customer Care Rep
Alltel
01.1994 - 03.2006Read More
Delta College
Read More
Swan Valley High School
High School
Read More