Nicole Kraus
Ramsay,MT
Summary
A friendly, loyal, and dependable individual driven to succeed in any environment. I excel at building strong relationships and am skilled at working both as a team player and independently. My exceptional customer service skills and desire to continually learn make me a valuable asset to any organization. Committed to giving my best and contributing positively to the team's success.
Overview
14
14
years of professional experience
Work History
Surgery Scheduler
Montana Orthopedics
Butte, MT
06.2021 - Current
- Maintain strict confidentiality in handling all patient information, adhering to HIPAA guidelines and clinic policies.
- Handle urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Demonstrate adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Act as a liaison between patients, insurance carriers, and the physician to secure necessary authorizations for timely procedures.
- Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.
- Perform various administrative tasks by managing department and individual workflows.
- Ensure required pre-operative tests are scheduled and completed before surgery.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
Financial Counselor
Montana Orthopedics
Butte, USA
05.2016 - Current
- Reviews appointment schedules and insurance verification. Notes in appointment payment or copayment the front desk must collect.
- Counsels all surgical patients on their responsibility and discuss payment options
- Collect all deductibles for elective surgeries and offer payment options.
- Assist in surgical authorizations from insurances
- Assists in the resolution of patients having difficulty making payments and determine a resolution
- Monitors the front desk and assist with any issues that may arise
- Reviews AR monthly and prepare all accounts that need to be turned over to collections
- Discuss outstanding balances with patients via phone or in the office and make arrangements for appropriate monthly payment
- Answer patients billing questions
- Assisted in setting up CARE credit as a payment option for the clinic
- Help patient's complete CARE credit application
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
Front Desk Receptionist
Montana Orthopedics
Butte, USA
11.2011 - Current
- Delivered outstanding first impressions by warmly greeting patients upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for patients and employees.
- Scheduled, coordinated and confirmed appointments.
- Collected co-pays and balance payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive patient information with confidentiality, adhering to HIPPA privacy guidelines.
- Insure all patient information are complete and accurate.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Scheduler/Phone Operator
Montana Orthopedics
Butte, USA
11.2011 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Obtain referral information from patients prior or at time of appointment
- Identifies registration errors and correct the errors
- Run Insurance verification and confirm all necessary authorizations (Work Comp, VA) prior to appointment
- Advise patient of all copayments or payment on accounts
- Transfer phones to appropriate person and send phone messages via the EHR
- Complete payments from patients over the phone
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Education
High School Diploma -
Butte High School
Butte, MT05-1992
Skills
- Scheduling management
- Proficient schedule coordination
- Upholding confidentiality standards
- Patient communication and follow-up
- Effective in-person and telephone communication
- Payment collection and processing
- Patient copay collection
- Daily financial reconciliation
- Detail-oriented data management
- Effective prioritization strategies
- Effective time management
- Experience with multi-line telephone operations
- Effective problem resolution
- Excel data management
Timeline
Surgery Scheduler
Montana Orthopedics
06.2021 - Current
Financial Counselor
Montana Orthopedics
05.2016 - Current
Scheduler/Phone Operator
Montana Orthopedics
11.2011 - Current
Front Desk Receptionist
Montana Orthopedics
11.2011 - Current
High School Diploma -
Butte High School