Robin Gollette
Summary
Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor, and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.
Overview
25
25
years of professional experience
Work History
Delivery Driver
Doordash
01.2018 - 09.2023
- Delivered packages to customers doorstep s and business offices
- Completed on-time deliveries by choosing best and most efficient routes
- Improved customer satisfaction by ensuring timely and accurate deliveries of products
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Appointment Center Supervisor
Kaiser Permanente
04.1998 - 10.2017
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
- Trained team members on performance metrics and consumer behavior identification
- Developed process controls and metrics for daily management of call center
- Chair of the Safety Committee responsible for teaching proper ergonomics and ordering special equipment
- Effectively reducing work place injuries
- Chair of Unit Based Teams
- Labor and Management partnership collaborating on seeking for the best work practices.
Education
No Degree - Medical Assisting
Concorde Career Institute, United States
Garden Grove, CA09.1996
General Education -
Sierra Vista
Whitter, CA09.1995
Skills
- Coaching and Mentoring
- Quality Assurance
- Customer service focus
- Reporting skills
- Training Coordination
- Employee Motivation
- Document Management
- Teamwork and Collaboration
- Problem-solving abilities
- Adaptability and Flexibility
- Interpersonal Skills
Timeline
Delivery Driver
Doordash
01.2018 - 09.2023
Appointment Center Supervisor
Kaiser Permanente
04.1998 - 10.2017
No Degree - Medical Assisting
Concorde Career Institute, United States
General Education -
Sierra Vista
Similar Profiles
David MaxwellDavid Maxwell
Dasher at DoorDashDasher at DoorDash
Ryan FoleyRyan Foley
Delivery Driver at DoorDashDelivery Driver at DoorDash
Jeffrey Isaiah EscobarJeffrey Isaiah Escobar
Dasher at DoorDashDasher at DoorDash
Lakeacher WebsterLakeacher Webster
Independent Contractor at DoordashIndependent Contractor at Doordash
Frederick FinkleaFrederick Finklea
Delivery Driver Supervisor/Delivery Truck Driver at Glazer's DistributorsDelivery Driver Supervisor/Delivery Truck Driver at Glazer's Distributors