Robin Gonzales
Security Professional
San Antonio,TX
Summary
Results-driven Security Officer with extensive experience at Allied Universal Security Services, adept in incident reporting and crisis management. Proven track record in enhancing safety protocols, reducing theft incidents, and delivering superior customer service. Skilled in CCTV surveillance and conflict resolution, fostering a secure environment for personnel and visitors alike.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
05.2022 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential hazards or security breaches.
- Responded promptly to alarms and emergency situations, coordinating with law enforcement as needed.
- Documented daily activities, incidents, and observations in detailed reports for review.
- Assisted in training new security personnel on protocols and procedures for effective operations.
- Implemented access control measures to restrict unauthorized entry into secured areas.
- Collaborated with management to enhance security protocols and improve overall safety measures.
- Evaluated incident responses to refine procedures, ensuring efficiency during critical situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Education
Art
Richfield High School
Waco, TXSkills
Report writing
Incident reporting
Security guard license
General security
CCTV surveillance
Detail-oriented
CCTV monitoring
Superior customer service
Surveillance
Emergency response
Access control
Patrol operations
Complex Problem-solving
Relationship building and management
Security screenings
Conflict de-escalation
Conflict resolution techniques
Visitor tracking
Threat assessment
Access control management
Electronic surveillance
Document management
Threat management
Staff management
Stationary surveillance
Security equipment operation
Crime prevention
Metal detector operation
Crisis management
Emergency management
Theft prevention training
Dispatch
Personnel screening
Investigation documentation
Crime prevention methods
Report generation
Security systems
First aid and CPR certified
Identification verification
Entrance control
High level of integrity
Fire safety training
Checkpoint management
Interior and exterior patrol
Investigative skills
Shift work experience
Access badge distribution
Alarm monitoring
Bomb threat procedures
Work ethic
Workplace safety
Patrolling
Verbal and written communication
Reliability
Punctuality
Security camera monitoring
Security protocols
First aid certified
Reporting skills
ID verification
Emergency awareness
Event security
Patrol techniques
Keen observer
De-escalation techniques
English fluency
Perimeter security
Security operations experience
Certification
CPR
Timeline
Security Officer
Allied Universal Security Services
05.2022 - Current
Art
Richfield High School