Robin Goodwin
Mobile,AL
Summary
Dynamic customer service professional with a proven track record at Alorica, excelling in problem resolution and relationship building. Demonstrated reliability and punctuality while enhancing customer satisfaction through effective complaint handling. Proficient in data entry and Microsoft Excel, consistently delivering results in high-pressure environments.
Experienced with creating welcoming environments and engaging with customers to ensure satisfaction. Utilizes effective communication and problem-solving skills to address customer inquiries and concerns efficiently. Knowledge of maintaining positive atmosphere, contributing to enhanced customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Greeter
University of South Alabama Healthcare System
Mobile, AL
03.2023 - Current
- Greeted and assisted patients upon arrival, ensuring a welcoming environment.
- Provided clear directions to departments, enhancing patient navigation experience.
- Monitored waiting areas for cleanliness and comfort, maintaining positive atmosphere.
- Handled inquiries effectively, resolving concerns promptly to improve patient satisfaction.
- Collaborated with healthcare staff to streamline check-in processes and reduce wait times.
- Trained new greeters on customer service protocols and facility procedures.
- Coordinated with security personnel to ensure safety and compliance within the facility.
- Played a key role in reducing wait times at checkout lines by quickly assisting shoppers locate items they were searching for.
- Collaborated with fellow greeters and team members to create a cohesive and effective front-of-store presence.
- Showcased exceptional multitasking abilities by simultaneously greeting incoming customers, directing them to appropriate departments and managing a consistent flow of traffic during busy periods.
- Demonstrated strong communication skills while answering questions about various products or services available.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain satisfaction levels.
- Enhanced customer satisfaction by providing a warm and welcoming atmosphere upon entry.
Delivery Courier
Cox Nuclear Medicine
Mobile, AL
02.2023 - Current
- Delivered medical supplies promptly, ensuring adherence to safety protocols and delivery schedules.
- Maintained accurate records of deliveries and inventory management for compliance and operational efficiency.
- Coordinated with healthcare professionals to verify delivery requirements, enhancing communication and service quality.
- Trained new couriers on route optimization techniques and equipment handling for improved delivery performance.
- Monitored vehicle maintenance schedules, ensuring readiness and compliance with safety regulations for fleet management.
- Developed strong relationships with clients, receiving positive feedback on service punctuality and professionalism.
- Oversaw daily logistics operations, troubleshooting issues to enhance workflow efficiency and customer satisfaction.
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
Customer Service Representative
Alorica
Mobile, AL
09.2016 - 02.2023
- Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
- Processed customer orders and maintained accurate records in CRM system.
- Learned company products and services to provide informed support to clients.
- Collaborated with team members to streamline communication and improve efficiency.
- Handled customer feedback effectively to identify areas for improvement.
- Adapted quickly to changes in policies and procedures to ensure compliance.
- Maintained a positive attitude while managing high-volume interactions during peak periods.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Davidson High School
Mobile, AL03-1986
Skills
- Patience and composure
- Quick decision making
- Reliability and punctuality
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Complaint handling
- Microsoft outlook
- Microsoft Excel
- Computer proficiency
- Conflict resolution
Timeline
Customer Greeter
University of South Alabama Healthcare System
03.2023 - Current
Delivery Courier
Cox Nuclear Medicine
02.2023 - Current
Customer Service Representative
Alorica
09.2016 - 02.2023
High School Diploma -
Davidson High School