- Crafting and DIY Projects
- Music
- Exploring various forms of art, such as glass art, painting, and scrap booking, to nurture creativity and personal growth
Robin Graves
FORTDODGE,IA
Summary
Results-driven professional with a strong focus on client relations, employee engagement, and problem-solving. Known for optimizing workforce efficiency and fostering positive team dynamics.
Dynamic leader with over 15 years of experience in retail management. Skilled in team leadership, financial oversight, and employee training, contributing to improved store performance and customer satisfaction.
Overview
25
25
years of professional experience
Work History
2nd Assistant Manager
Casey's
03.2014 - Current
- Coordinated staff schedules to optimize workforce efficiency and productivity.
- Trained new team members on operational procedures and customer service standards.
- Implemented inventory management practices to reduce waste and enhance accuracy.
- Assisted in daily operations and ensured compliance with company policies.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Developed strong relationships with vendors to negotiate better deals on products, improving overall profitability for the store.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
Kum & Go
08.2001 - 03.2014
- Led team in achieving operational excellence through effective training and mentoring programs.
- Analyzed sales data to develop strategies that increased store performance and profitability.
- Implemented customer service initiatives, resulting in improved satisfaction ratings and loyalty.
- Streamlined inventory management processes, enhancing accuracy and reducing discrepancies.
- Coordinated staff scheduling to ensure optimal coverage during peak hours, enhancing workflow efficiency.
- Developed training materials to onboard new employees, fostering a culture of continuous improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Fort Dodge High School
Fort Dodge, IA05-1994
Skills
- Sales strategy
- Client relations focus
- Customer relations
- Financial oversight
- Time management
- Delegation
- Team leadership
- Problem-solving
- Multitasking and organization
- Decision-making
- Verbal and written communication
- Adaptability and flexibility
- Employee engagement
Interests
Timeline
2nd Assistant Manager
Casey's
03.2014 - Current
Assistant Manager
Kum & Go
08.2001 - 03.2014
High School Diploma -
Fort Dodge High School