Xavier West
Coraopolis,PA
Summary
I am a resourceful 2nd Assistant Manager known for high productivity and efficient task completion. Skilled in inventory management, staff training, and customer service excellence. I excel in leadership, communication, and problem-solving to enhance team performance and achieve business objectives.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
2nd Assistant Manager
Zumiez
Pittsburgh, PA
07.2024 - Current
- Assisted in training new employees on store policies and customer service standards.
- Supported inventory management by organizing stock and conducting regular audits.
- Maintained visual merchandising standards to enhance product presentation and appeal.
- Resolved customer inquiries and complaints with effective communication and problem-solving skills.
- Collaborated with management on promotional events and sales strategies for the store.
- Monitored sales performance and provided feedback to improve team effectiveness.
- Engaged with customers to build rapport and foster a positive shopping experience.
- Recruited, interviewed, hired, trained, coached, evaluated, counseled and disciplined staff members as needed.
- Inspected merchandise on display to ensure quality standards were met.
- Established procedures for receiving, stocking, and displaying merchandise.
- Coordinated promotional activities such as special sales, contests, and displays.
- Monitored cash register transactions to ensure accuracy of funds received.
- Identified areas needing improvement in store operations and developed solutions accordingly.
- Provided feedback to management regarding employee performance issues or concerns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
Sales Associate
TRIM Pittsburgh
Pittsburgh, PA
11.2023 - 02.2024
- Maintained organized and visually appealing merchandise displays throughout the store.
- Assisted customers in selecting products based on their needs and preferences.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Our Lady of The Sacred Heart
Coraopolis, PASkills
- Inventory management
- Visual merchandising
- Customer service
- Sales strategy development
- Staff recruitment
- Team collaboration
- Cash handling
- Performance monitoring
- Effective communication
- Problem resolution
- Training and coaching
- Customer engagement
- Quality assurance
- Customer rapport
- Sales monitoring
- Sales growth
- Customer service and satisfaction
- Team building
- Policy enforcement
- Time management
- Project management
- Staff development
- Problem-solving
- Retail operations
- Decision-making
- Recruiting and interviewing
Timeline
2nd Assistant Manager
Zumiez
07.2024 - Current
Sales Associate
TRIM Pittsburgh
11.2023 - 02.2024
Our Lady of The Sacred Heart