Robin Gutierrez

• Drive revenue by accurately managing and processing reservations, ensuring seamless booking experiences that encourage repeat business.

• Consistently deliver exceptional customer service across phone, email, and online channels, strengthening client relationships and retention.
• Maintain detailed and accurate records of bookings, cancellations, and client information to support sales tracking and performance metrics.
• Proactively address customer inquiries on availability, pricing, and policies to close sales opportunities and build trust.
• Maximize efficiency and productivity through expert use of booking software and systems, enabling higher sales volume.
• Provide tailored recommendations to dog owners on behavior management and training solutions, positioning services as valuable investments.
• Act as the primary client contact, building rapport, providing progress updates, and creating upsell opportunities.
• Strategically manage schedules for individual and group training sessions to maximize capacity and revenue potential.
• Promote and upsell additional services, products, and training packages, consistently exceeding sales targets.

• Prepared and analyzed annual, quarterly, monthly, and daily sales reports to track performance, identify trends, and drive consistent revenue growth exceeding $30,000 per month in retail and services alone.

• Oversaw employee scheduling to ensure optimal coverage, efficiency, and alignment with business needs.
• Recruited, interviewed, and hired top salon talent, successfully lowering turnover rates through ongoing coaching, training, and support.
• Resolved customer issues with professionalism and empathy, ensuring satisfaction while upholding company standards.
• Enforced company policies and maintained operational excellence, consistently holding staff and salon performance to the highest standards.