Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Hale

Appleton

Summary

Dedicated customer service representative with proven skills in conflict resolution, complaint handling, and enhancing customer satisfaction. Committed to delivering exceptional support and building lasting relationships with clients.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Spectrum
Appleton, WI
06.2020 - Current
  • Delivered exceptional customer support via phone and chat, resolving inquiries efficiently.
  • Analyzed customer feedback to identify trends and recommend service improvements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Salelytics

Fed Ex
Appleton, WI
04.2020 - 06.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Rsa

ThedaCare Regional Medical Center
Appleton, WI
07.2015 - 02.2017
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Service Desk Agent

Home Depot
Milwaukee, WI
05.2008 - 09.2014
  • Managed ticketing system, prioritizing and tracking service requests efficiently.
  • Assisted customers in navigating systems, enhancing user experience and satisfaction.
  • Provided technical support for hardware and software issues, ensuring timely resolution for end-users.

Education

High School Diploma -

Custer High
Milwaukee, WI
06-2001

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement
  • Call center operations
  • Paperwork processing

Timeline

Customer Service Representative

Spectrum
06.2020 - Current

Salelytics

Fed Ex
04.2020 - 06.2020

Rsa

ThedaCare Regional Medical Center
07.2015 - 02.2017

Service Desk Agent

Home Depot
05.2008 - 09.2014

High School Diploma -

Custer High