Dedicated customer service representative with proven skills in conflict resolution, complaint handling, and enhancing customer satisfaction. Committed to delivering exceptional support and building lasting relationships with clients.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Spectrum
Appleton, WI
06.2020 - Current
Delivered exceptional customer support via phone and chat, resolving inquiries efficiently.
Analyzed customer feedback to identify trends and recommend service improvements.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Salelytics
Fed Ex
Appleton, WI
04.2020 - 06.2020
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Rsa
ThedaCare Regional Medical Center
Appleton, WI
07.2015 - 02.2017
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Service Desk Agent
Home Depot
Milwaukee, WI
05.2008 - 09.2014
Managed ticketing system, prioritizing and tracking service requests efficiently.
Assisted customers in navigating systems, enhancing user experience and satisfaction.
Provided technical support for hardware and software issues, ensuring timely resolution for end-users.