Robin Hayes
Wilson,NC
Summary
Distinguished in customer service and active listening, I excelled at Walgreens by enhancing customer loyalty and exceeding service goals. Leveraging critical thinking and data entry skills, I adeptly managed high-pressure situations and complex customer interactions, significantly improving the shopping experience and fostering customer relationships.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Walgreens
01.2020 - Current
- Operated the cash register efficiently while assisting customers with transactions and inquiries.
Customer Service Cashier
Rite Aid Pharmacy
02.2006 - 01.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Associate - Medical Billing And Coding
CTU
Colorado City, COSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Customer Service Representative
Walgreens
01.2020 - Current
Customer Service Cashier
Rite Aid Pharmacy
02.2006 - 01.2020
Associate - Medical Billing And Coding
CTU
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