Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Hayes

Wilson,NC

Summary

Distinguished in customer service and active listening, I excelled at Walgreens by enhancing customer loyalty and exceeding service goals. Leveraging critical thinking and data entry skills, I adeptly managed high-pressure situations and complex customer interactions, significantly improving the shopping experience and fostering customer relationships.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Walgreens
Wilson, NC
01.2020 - Current
  • Operated the cash register efficiently while assisting customers with transactions and inquiries.

Customer Service Cashier

Rite Aid Pharmacy
Wilson, NC
02.2006 - 01.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.

Education

Associate - Medical Billing And Coding

CTU
Colorado City, CO

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations

Timeline

Customer Service Representative

Walgreens
01.2020 - Current

Customer Service Cashier

Rite Aid Pharmacy
02.2006 - 01.2020

Associate - Medical Billing And Coding

CTU
Robin Hayes