Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Henry

Littleton,CO

Summary

Compassionate front desk medical receptionist with over 9 years of experience in patient care and health record management. Skilled in insurance verification and fostering a welcoming environment, contributing to improved patient experiences and satisfaction.

Overview

17
17
years of professional experience

Work History

Front Desk Medical Receptionist

Partners in Pediatrics
Englewood, Colorado
05.2017 - Current
  • Coordinated patient check-ins and appointment scheduling, improving patient flow and satisfaction.
  • Facilitated communication between patients, families, and medical staff, ensuring clarity and responsiveness in service delivery.
  • Addressed patient concerns promptly, fostering a supportive environment and enhancing overall patient experiences.
  • Provided compassionate support to patients during visits, fostering a welcoming atmosphere.
  • Maintained electronic health records, ensuring accuracy and confidentiality.
  • Assisted with insurance verifications and efficiently processed billing inquiries.
  • Trained new receptionists on office procedures and customer service best practices.

Medical Records Coordinator

Button Family Practice
Cañon City, Colorado
09.2009 - 04.2015
  • Managed patient health records and ensured accuracy of information.
  • Trained new staff on medical records protocols and compliance standards.
  • Maintained confidentiality and security of sensitive patient information.
  • Communicated with insurance companies regarding documentation requirements.
  • Retrieved and distributed medical records to physicians or other healthcare personnel.
  • Processed and responded to external requests for medical records following established protocols.

Education

Columbine High School
Littleton, CO

Skills

  • Appointment scheduling
  • Patient communication
  • Insurance verification
  • Medical billing
  • Health record management
  • Front desk coordination
  • Client relationship management

Timeline

Front Desk Medical Receptionist

Partners in Pediatrics
05.2017 - Current

Medical Records Coordinator

Button Family Practice
09.2009 - 04.2015

Columbine High School
Robin Henry