Robin Hitchcock
Tucson,AZ
Summary
Highly dedicated Social Worker with strong work ethic, providing multiple years experience of excellent patient service to elderly, adults, teens and children encountering mental health and crisis situations. Providing End of Life and bereavement support to the patient and their families.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Outreach and Engagement Care Manager (OECM)
Mindoula Health, Inc.
Remote, Arizona
01.2023 - 04.2025
- Company Overview: Mindoula’s Collaborative Care Program and services. Mindoulahealth.com
- Manage a caseload of pending patients to ensure timely outreach with follow-up.
- Supporting patients by providing appropriate education, insurance verification, schedulng intakes with Intake Care Managers to promote positive mental health and ongoing counseling for positive change.
- Evaluate the behavioral health needs of the patient via M3, and CSSRS assessments and interview questions to assess risk of self-harm or SI/HI using the assessment tool.
- Ensure necessary resources are provided if and when the patient is not financially eligible for services.
Hospice Social Worker
Harmony Hospice LLC. 520-284-9334
Tucson, USA
12.2022 - 09.2023
- Company Overview: Provides hospice and bereavement services.
- Proficient at handling hospice and bereavement situations with high sensitivity and empathy.
- Provided extensive social services, resources, case management and counsel to Hospice patients and their families.
- Assistance in facilitating Long term Care and care home placement within a Medicare appropriate facility.
- Educated and assisted family members in End of Life Counseling, resources and funeral options.
- Performed comprehensive Psych/Social evaluation for individual needs.
- Maintained and updated hospice service records in multiple EHR programs.
Case investigation and Contact Tracing
Applied Memetics LLC
Tucson, USA
12.2021 - 11.2022
- Performed virtual Case investigation needs check in to at-risk, COVID-19 positive patients with support, resources, and required procedures.
- Triage and coordinate next steps for isolation in patient cases.
- Collect and record symptom information into the CRM.
- Provide contacts with approved information on state/local quarantine procedures and refer them to testing for possible symptoms.
Crisis Intervention Dispatcher and Specialist
Centene Corporation
Tucson, USA
03.2013 - 12.2021
- Answer all crisis phone lines in a timely and professional manner while meeting agency goals and metrics of efficiency and customer satisfaction.
- Provided Crisis intervention in conjunction with Tucson Police and Fire depts. in Pima County.
- Dispatched Crisis Mobile Teams to community members who were in active mental health situations.
- Effectively assessed clinical situations after a member SI, Suicide attempts, harm to self or others, substance use, other Mental Health Issues as identified by the DSM.
- Researched and offered intakes into local mental health agencies.
- Assisted the hotline lead in training new staff.
Education
Bachelor of Arts - Social Work
University of Arizona
Tucson, AZ05.1998
Skills
- Excellent customer service
- Research and data
- Medicare and state Medicaid
- Crisis intervention management
- Case management
- Team Collaboration
Certification
- First Aid/CPR
- Fingerprint card, 2025
- Current References available
Timeline
Outreach and Engagement Care Manager (OECM)
Mindoula Health, Inc.
01.2023 - 04.2025
Hospice Social Worker
Harmony Hospice LLC. 520-284-9334
12.2022 - 09.2023
Case investigation and Contact Tracing
Applied Memetics LLC
12.2021 - 11.2022
Crisis Intervention Dispatcher and Specialist
Centene Corporation
03.2013 - 12.2021
Bachelor of Arts - Social Work
University of Arizona