Robin Jackson
Elgin,SC
Summary
Results-driven Phlebotomy Coordinator with a strong background in patient care and compliance adherence. Demonstrated success in leading teams to optimize blood collection processes, reducing wait times, and enhancing patient experiences through effective problem-solving and communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Screening Specialist Employee Health
Prisma Health Baptist
Columbia, SC
04.2025 - Current
- Assisted in patient registration processes and managed electronic health records efficiently.
- Utilized electronic health record systems to maintain accurate patient information and ensure compliance.
- Followed all company policies and procedures to deliver quality work.
- Performed daily vision tests, color blind tests, collected labs through venipuncture, collection of urine and saliva
Phlebotomy Coordinator
Prisma Health Richland
Columbia, SC
10.2017 - 04.2025
- Led phlebotomy team to enhance patient care through efficient blood collection processes. Assisted in training programs for new staff, improving onboarding efficiency and knowledge retention. Assisted with quality control measures, ensuring compliance with regulatory standards in specimen handling. Streamlined scheduling system, optimizing resource allocation for blood draws during morning runs. Collaborated with laboratory personnel to address operational challenges and improve workflow efficiency. Mentored junior staff in best practices for venipuncture techniques and patient interaction protocols. Coordinated cross-departmental initiatives to promote effective communication and collaboration within healthcare teams. Performed tasks as member of line staff to reduce wait time. Notified management of compliance and workplace safety issues from department and recommended simple solutions. Provided ongoing coaching, feedback, and professional development opportunities for phlebotomists within the organization. Implemented quality control measures to maintain high levels of accuracy in blood collection and specimen handling procedures. Managed daily activities and workflow of Lab/Processing to collect, label and analyze samples correctly. Maintained open lines of communication with staff members, addressing concerns and providing guidance as needed to foster a positive work environment. Followed directions from phlebotomy supervisor to coordinate team's daily activities. Monitored customer service and supported staff in resolving patient concerns to maximize workflows. Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration of labs.
- Reduced incidents of pre-analytical errors by implementing educational programs focused on proper specimen labeling techniques.
- Ensured compliance with all regulatory requirements relating to phlebotomy services through regular audits and inspections.
- Assisted team members with completing complex tasks.
- Enhanced patient satisfaction by streamlining the phlebotomy process and reducing wait times.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
PCT
Prisma Health Richland
Columbia, SC
06.2006 - 10.2017
- Assisted nursing staff in delivering quality patient care and monitoring vital signs.
- Maintained accurate patient records and documentation in electronic health systems.
- Supported patients with daily living activities, enhancing comfort and well-being.
- Collaborated with healthcare team to implement individualized care plans effectively.
- Assisted with EKGs
- Collected labs at the bedside
Education
High School Diploma -
Thomas Jefferson High School
Louisville, KYNo Degree - Nursing
Midlands Technical College
Columbia, SCGraduate Certificate - Phlebotomy
NHA
Columbia, SC09-2024
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Certification
Certified Phlebotomist NHA 09-2024 to present
Certified BLS 10-2025-10-27
Timeline
Screening Specialist Employee Health
Prisma Health Baptist
04.2025 - Current
Phlebotomy Coordinator
Prisma Health Richland
10.2017 - 04.2025
PCT
Prisma Health Richland
06.2006 - 10.2017
High School Diploma -
Thomas Jefferson High School
No Degree - Nursing
Midlands Technical College
Graduate Certificate - Phlebotomy
NHA