Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
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Robin James

Marietta,GA

Summary

As a seasoned Program and product with a stellar track record in relationship management in the insurance space, I bring to the table a perfect blend of strategic and critical acumen, business relationship management, customer-centric approach, and mitigation planning mindset. Over 10 years of product management experience with insurance companies Humana, MetLife, Canada Life, and Conseco. Over 5 years of experience in insurance relationship management with Neal Management and Humana.

My drive comes from the thrill of maneuvering the fascinating complexities of the healthcare and medical industries, single-handedly improving group enrollment counts, optimizing resources, and drastically reducing company benefit spending.

My successful approach to business relationships is a focus on clear communication, trust-building, and adaptability. This highlights my commitment to creating value and achieving goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Project Manager

The Neal Management Group
Atlanta, GA
08.2023 - Current
  • Built and managed a refresher curriculum on a LMS platform, to prepare students to take the Medical Lab Science certification
  • Created project vision, strategy, and road map to drive product strategy forward
  • Managed cross-functional team of ten, including instructors, vendors, and leaders to deliver project on time on budget
  • Implemented a customer feedback loop that resulted in a 30% improvement in student satisfaction scores
  • Facilitated and supervised the development of eight structured web-based courses
  • Documented and utilized information on Confluence and in Jira

Senior Project Manager-Group Insurance

Humana, Inc.
Atlanta, GA
01.2014 - 05.2023
  • Launched healthcare projects and documenting requirements
  • Directed cross functional teams to ensure that goals are reached and maintained
  • Reengineered, consistent, and strategic back and front-end business process solutions
  • Performed reporting and budgeting responsibilities for department
  • Identified risks and issues at initial stages of the projects and created mitigation plans
  • Reengineered troubled projects and sought out opportunities to continuously improve

Sr. Strategic Consultant-Wellness Division

Humana, Inc.
Atlanta, GA
09.2012 - 11.2014
  • Provided clients consulting services on population health and reduced spending by 20%
  • Implemented client recommendations, performed onboarding and training
  • Built trust, and rapport with clients and determined key insights and findings

Promoted Prod Innovation to Strat. Consultant Regional

Humana, Inc.
Atlanta, GA
01.2007 - 01.2012
  • Oversaw the development of new product launch resulting in most successful market launch and gathered feedback to improve other markets growth potential
  • Managed cross functional teams to drive collaborative decision-making process
  • Led and mentored team three who were responsible for three regions (LA, GA & FL)
  • Negotiated contracts, increased revenue by 20% and conducted performance reviews
  • Accelerated ROI with marketing strategies and created cross-selling opportunities

Education

Master of Business Administration (MBA) - Marketing

Mercer University
Atlanta, GA

Skills

  • Lifestyle Discount Program Experience
  • Product innovation and development
  • Research and trend analysis
  • Professional collaboration
  • Outstanding communication
  • Rebranding project leadership
  • Competitive analysis
  • Analytical and critical thinking

Certification

Master Project Manager Certificate

Hobbies and Interests

  • Jewelry Making
  • Traveling
  • Music
  • Reading
  • Puzzles

Timeline

Project Manager

The Neal Management Group
08.2023 - Current

Senior Project Manager-Group Insurance

Humana, Inc.
01.2014 - 05.2023

Sr. Strategic Consultant-Wellness Division

Humana, Inc.
09.2012 - 11.2014

Promoted Prod Innovation to Strat. Consultant Regional

Humana, Inc.
01.2007 - 01.2012

Master of Business Administration (MBA) - Marketing

Mercer University

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Robin James