Robin Kilchrist
San Diego,CA
Summary
Dynamic and results-oriented professional with extensive experience at PAR West Line Contractors, LLC, and Latter And Blum. Excelled in client relations and office administration, significantly enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Office and problem-solving, adept at managing multiple priorities with a service-oriented mindset. Proven track record of exceeding expectations through strategic planning and effective communication. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
25
25
years of professional experience
Work History
Receptionist/Administrative Assistant
PAR West Line Contractors, LLC
Escondido, CA
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Real Estate Sales Associate
Latter And Blum
Lafayette, LA
01.2017 - 11.2020
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Provided guidance to first-time homebuyers, ensuring a smooth process from beginning to end.
- Negotiated favorable contract terms for clients, resulting in successful closings and increased client satisfaction.
- Achieved consistent client satisfaction ratings by maintaining regular communication updates throughout each stage of the buying or selling process.
- Prepared comprehensive comparative market analyses for clients, helping them make informed decisions about their property''s value.
- Guided clients through due diligence periods by addressing concerns promptly and efficiently resolving any issues that arose during negotiations or inspections.
- Maximized property exposure with professional photography services, eye-catching marketing materials, and targeted online advertisements.
Robin Kilchrist Photography
Self
Lafayette, LA
04.1999 - 05.2016
- Developed strong relationships with clients, ensuring their comfort and ease during portrait sessions.
- Delivered outstanding customer service, addressing any concerns or questions promptly and professionally.
- Conducted thorough consultations with clients to determine their vision and preferences for each portrait session.
- Built a loyal customer base through effective marketing strategies and word-of-mouth referrals, resulting in repeat business.
- Enhanced client satisfaction by providing high-quality portrait photography services tailored to their specific needs.
- Provided on-location portrait photography services for special events such as weddings, corporate gatherings, and family reunions.
- Maintained an organized archive of past projects for easy retrieval when needed for portfolio updates or client requests.
- Digitally edited photos to enhance appearance.
Education
Bachelor of Arts - General Studies
LSU
Baton Rouge05.1985
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Office Administration
- File Management
- Administrative Support
- Mail handling
- Calendar Management
- Professional Demeanor
- Clerical Support
- Service-oriented mindset
- Basic accounting
- Information Protection
- Mail distribution
- Security awareness
- Office equipment operations
- Expense Reporting/SAP Concur
- Travel Arrangements
- Attention to Detail
- Problem-Solving
- Microsoft Office
- Computer Proficiency
- Supply Ordering
- Bank Deposits
- Digital File Transmission
- Cloud-Based File Organization/Skyslope
- DocuSign
Timeline
Receptionist/Administrative Assistant
PAR West Line Contractors, LLC
03.2023 - Current
Real Estate Sales Associate
Latter And Blum
01.2017 - 11.2020
Robin Kilchrist Photography
Self
04.1999 - 05.2016
Bachelor of Arts - General Studies
LSU