Robin Klaus
Mount Laurel
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Focused waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering several-year background providing high-quality service to customers.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Waitress
Sal and Joe's
Mount Laurel
05.1998 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Processed orders accurately and efficiently for diverse menu items.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new waitstaff on restaurant procedures and service standards.
- Handled customer complaints professionally to enhance guest satisfaction experience.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
Education
Pennsauken
Pennsauken , New JerseySkills
- Customer service
- Order processing
- Training staff
- Payment handling
- Menu knowledge
- Customer relationship management
- Service efficiency
- Food safety practices
- Problem solving
- Attention to detail
- Kitchen communication
- Team collaboration
- Time management
- Complaint resolution
Timeline
Waitress
Sal and Joe's
05.1998 - Current
Pennsauken