Robin Kobbermann
FL
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
28
28
years of professional experience
Work History
Patient Education Coordinator/Remote
Shared Practices
Phoenix, AZ
08.2022 - Current
- Scheduled patient appointments and procedures.
- Provided helpful assistance by anticipating and responding to the needs of patients and family members.
- Answered over 30+ telephone calls per day to schedule appointments and answer patient questions.
- Documented and managed patient information in the computer system.
- Referred patients to appropriate professionals and services.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered patient questions and fielded complaints to resolve issues.
- Assisted patients with canceling and rescheduling appointments.
- Answered phone calls and took messages for staff members.
- Updated patient information in databases and adhere to confidentiality requirements.
- Instructed patients regarding how to prepare for appointments.
- Set and managed patient appointment schedules using Open Dental.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Interviewed patients to complete case histories and intake forms.
HR Customer Service Representative/Remote
Asher McCormick
Los Angeles, CA
02.2022 - 05.2022
- Managed a high volume of inbound and outbound customer calls.
- Issued, gathered, and inspected intake forms to confirm correct signatures and information.
- Conducted client interviews and performed client intake services.
- Screened applicants and took initial information about demographic and historical data.
- Answered questions and responded to inquiries to deliver a high level of service to patients.
- Participated in client interviews, observed the questioning process, and documented information.
- Responded to client calls and inquiries to deliver applicable information.
- Drafted correspondence, documented data, and submitted materials to appropriate parties.
- Took an active role in new lead generation and new client sign-ups, boosting revenues.
Front Office Manager/Patient Clinical Assistant
Ernest Curry DDS
Willard, MO
02.2016 - 08.2021
- Answered and managed incoming calls and emails.
- Collected payments from patients and arranged payment schedules.
- Verified, updated, and entered patient information into the system.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within a high-volume environment.
- Arranged documents for insurance claims.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated all patient and insurance data regularly and carefully inputted changes into the company's computer system.
- Checked documentation for appropriate coding, catching errors, and making revisions.
- Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Examined claims, records and procedures to grant approval of coverage.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Contacted vendors to follow up on late invoices.
- Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
- Spearheaded simplification initiatives and operational strategies to improve collections process and drive customer satisfaction.
- Reviewed and analyzed contracts to resolve billing issues with vendors
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Processed posting and reconciling payments and addressing aged receivables.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered and directed incoming calls using multi-line telephone system.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Processed payments over phone and set up recurring drafts.
- Received payment and posted to appropriate customer accounts.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Handled incoming calls and directed callers to appropriate department or employee.
- Directed customer communication to appropriate department personnel.
- Worked professionally to handle client, vendor and public guest requirements.
- Educated clients, patients and customers on through oral communication and self-created handouts.
Surgical Assistant
Dr. Stephen Folson DDS
Peoria, AZ
07.2012 - 07.2014
- Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
- Created and maintained sterile operating fields to minimize infection risks.
- Communicated with professionalism and compassion when interacting with surgical team and patients.
- Provided surgical support to help the surgeon execute safe operations and procedures resulting in positive patient outcomes.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Entered data in perio software to keep records of all information.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Medical Billing Representative
Sheikh Medical Billing Services
Gilbert, AZ
07.2007 - 05.2012
- Posted charges, payments and adjustments.
- Prepared and submitted claims to insurance companies electronically and manually.
- Completed appeals and filed and submitted claims.
- Verified proper coding, sequencing of diagnoses and procedures.
- Determined customer eligibility for benefit programs and services.
Surgical Assistant
Dr. Brent Sanders DDS
Glendale, AZ
05.2003 - 05.2007
- Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
- Created and maintained sterile operating fields to minimize infection risks.
- Communicated with professionalism and compassion when interacting with surgical team and patients.
- Provided surgical support to execute safe operations and procedures resulting in positive patient outcomes.
Front Office Administrator/Surgical Asst
Dr. Carl J Gassmann MD, DDS
Scottsdale, AZ
02.1998 - 05.2002
- Set up equipment, tools, and supplies needed for procedures and organize instruments as directed. Cosmetic procedures.
- Created and maintained sterile operating fields to minimize infection risks.
- Patient education on pre and post-op cosmetic procedures
- recovery of post-op procedures
- Communicated with professionalism and compassion when interacting with the surgical team and patients.
- Provided surgical support to execute safe operations and procedures resulting in positive patient outcomes.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using a multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents, and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed it to the correct personnel each day.
Dental Assistant
Dr. Greg Pafford DDS
Phoenix, AZ
12.1995 - 02.1998
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Education
High School Diploma -
Apollo
Phoenix, AZ05.1987
Some College (No Degree) - Oral Surgery Assistant Anesthesia Cert
Apollo
Phoenix, AZSkills
- Problem resolution
- People skills
- Leadership
- Working collaboratively
- Insurance billing
- Understanding of dental and medical insurance
- Insurance Verification
- Knowledge of dental terminology
- Patient scheduling
- Charting expertise
- Understands medical procedures
- Documentation procedures expert
- Medical billing
- HIPAA compliance
- Inventory and supply management
- Diagnostic procedures
- Human anatomy and physiology
- Computer skills
- QuickBooks experience
- Helping with medication
- Infection control procedures
- Medical terminology knowledge
- Dentrix proficiency
- Customer service
- Multitasking
- Correspondence typing
- Multi-line phone systems
- Editing and proofreading
- Mail management
- 10-key proficiency
- Insurance eligibility verification
- Customer support
- Call center operations
- Organizational skills
- Open Dental Proficiency
Timeline
Patient Education Coordinator/Remote
Shared Practices
08.2022 - Current
HR Customer Service Representative/Remote
Asher McCormick
02.2022 - 05.2022
Front Office Manager/Patient Clinical Assistant
Ernest Curry DDS
02.2016 - 08.2021
Surgical Assistant
Dr. Stephen Folson DDS
07.2012 - 07.2014
Medical Billing Representative
Sheikh Medical Billing Services
07.2007 - 05.2012
Surgical Assistant
Dr. Brent Sanders DDS
05.2003 - 05.2007
Front Office Administrator/Surgical Asst
Dr. Carl J Gassmann MD, DDS
02.1998 - 05.2002
Dental Assistant
Dr. Greg Pafford DDS
12.1995 - 02.1998
High School Diploma -
Apollo
Some College (No Degree) - Oral Surgery Assistant Anesthesia Cert
Apollo
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