ROBIN L. RAY
Luling,Louisiana
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
1
1
Certification
Work History
CNA
Jefferson Healthcare Center
Jefferson, LA
09.2025 - Current
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient monitoring and vital signs assessment to enhance care delivery.
- Maintained cleanliness and organization of patient areas, promoting a safe environment for residents.
- Collaborated with multidisciplinary teams to develop individualized care plans based on resident needs.
Job File Coordinator
Servpro
Kenner
05.2022 - 03.2026
- Coordinated project schedules and resources to ensure timely completion of restoration services.
- Oversaw customer service initiatives, ensuring high levels of client satisfaction in disaster recovery processes.
- Managed communication between departments to streamline workflow and improve inter-team collaboration.
- Led process improvement initiatives that reduced response times and enhanced service delivery effectiveness.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Customer Service Representative and Human Resource
Home Depot
Kenner, LA
11.2021 - 05.2022
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Provided product knowledge and support for customers, ensuring informed purchase decisions.
- Trained new staff on customer service protocols and system usage to ensure consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Warehouse Manager
Material Management, Zachry Industrial Incorporated
Metairie, LA
02.1998 - 11.2021
- Collaborated with team members to improve service delivery and streamline operations
- Oversaw daily warehouse operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, implementing efficient storage solutions to optimize space utilization.
- Led a team of warehouse staff, providing training and mentorship to enhance productivity.
- Developed and enforced operational procedures to streamline workflow and reduce delays.
- Coordinated logistics for inbound and outbound shipments, improving delivery timelines.
- Analyzed performance metrics, identifying areas for process improvement and cost reduction.
- Implemented inventory management systems, enhancing accuracy of stock tracking and reporting.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Streamlined warehouse operations, leading to more efficient inventory management system by implementing advanced software solution.
Education
High School Diploma -
Cotton Plant High School
Cotton Plant, AR05-1989
Skills
- Time management
- HIPAA compliance
- Attention to detail
- Maintaining confidentiality
- Multitasking and organization
- Adaptable
- Healthcare ethics
- Medical records management
Certification
- CNA-Certified Nursing Assistant Training class
- Excel
- Microsoft Office
- OSHA Safety Training Course 10 & 30 hours
- Causing Mapping Investigation Training
- 21 Laws of Leader Ship
- Crucial Conversations
- TWIC
- NCCER Field Safety
- CPR
- QuickBooks
- XactAnalysis
- DocuSign
- DocuSketch
- Xactimate
Timeline
CNA
Jefferson Healthcare Center
09.2025 - Current
Job File Coordinator
Servpro
05.2022 - 03.2026
Customer Service Representative and Human Resource
Home Depot
11.2021 - 05.2022
Warehouse Manager
Material Management, Zachry Industrial Incorporated
02.1998 - 11.2021
High School Diploma -
Cotton Plant High School
BACKGROUND SUMMARY
- Computer Skills
- Internet Resources
- Customer Service
- Timekeeping
- Hiring/Terminating Process
- Insurance Benefits Specialist
- Quality Assurance Inspection
- Quality Control Inspection
- General Office Duties
- Multi-phone lines
- Incident investigations
- Audits
- Manage and Monitor purchasing requisitions in SAP system for projects and MRO materials
- Expedite materials by communication with vendor for Projects and MRO materials
- Assisting residents who have limited mobility by helping them walk or transporting them in wheelchairs
- Assist with PT, OT, and ST needs
- Monitor job file status and job file audit status
- Maintain job file
- Experience with writing estimates, job file processes, and quality assurance
- Experience in preparing job file reports, performing job file backup, and completing job file audit process