Robin Manuel
Kissimee
Summary
Dynamic professional with extensive experience in scheduling and billing. Expertise in Microsoft Excel and Epic software. Committed to enhancing operational efficiency and elevating patient satisfaction. Strong collaborator thriving in fast-paced environments and dedicated to fostering positive relationships with clients and colleagues.
Overview
8
8
years of professional experience
Work History
Scheduler Coordinator
Orlando Health
Orlando, FL
05.2022 - Current
- Answering incoming calls and responded to patients inquiries in a timely manner
- Schedule appointments for primary care physicians, pediatricians, and OBGYN.
- Utilize Epic to efficiently schedule appointments
- Scheduled appointments for over 500 customers daily in a fast-paced call center
- Ensured customer data was entered accurately and timely into the database
- Routed phone calls to appropriate recipients and handled internal business correspondence.
Billing & Collections Manager
American Sleep Products
Jacksonville, FL
03.2019 - 05.2022
- Effectively managing billing office, with A/R's and claims appeals for any denials
- Managed all aspects of the medical billing company with a total employee
- Created and distributed operational, billing, accounts receivable, profitability and trend reports
- Handled over 200 Payable Accounts to insure they were paid in a timely manner
Human Resource Intern
Baptist Medical Center South
05.2018 - 07.2018
- Audited 900 files for clinical departments to make sure license were current
- Evaluated various job descriptions to ensure statutory compliance and adherence to current standards
- Performed managerial duties assisting volunteers during the summer program
- Attended board meetings and did rounding with managers from different departments
- Assisted in recruitment processes by reviewing resumes and scheduling interviews for candidates.
- Supported onboarding activities, ensuring new hires received necessary training and resources.
- Maintained employee records and updated HRIS with accurate information on personnel changes.
Education
Bachelor of Science - Healthcare Administration
University of North Florida
Florida08-2018
Skills
- Accounts Receivable
- Communication Skills
- Microsoft
- Appointment coordination
- Billing
- Medical
- Microsoft Excel
- Written Communication
Timeline
Scheduler Coordinator
Orlando Health
05.2022 - Current
Billing & Collections Manager
American Sleep Products
03.2019 - 05.2022
Human Resource Intern
Baptist Medical Center South
05.2018 - 07.2018
Bachelor of Science - Healthcare Administration
University of North Florida