Robin Mattila
Peoria,AZ
Summary
Reliable claims professional with demonstrated knowledge of claims practices and procedures. Possesses strong leadership abilities, an exceptional work ethic and the strong desire to support the development of others. Excellent communication skills and sound risk assessment. Skilled at working under pressure and adapting to new situations and challenges.
Overview
25
25
years of professional experience
Work History
Claim Director
Ace American Insurance Company
05.2023 - Current
- Investigates, evaluates and adjusts multi-line claims in accordance with industry regulations ensuring all claims processes adhere to legal requirements and company policies.
- Investigation of complex coverage issues.
- Works with defense counsel in development of strategy and evaluation to effectively bring litigated claims to resolution.
- Directs defense attorney handling, ensuring alignment with prescribed litigation guidelines.
- Provides high level customer service to both internal and external customers.
- Effectively diffuses escalations.
- Provides coaching and guidance to less experienced claims employees.
Claims Litigation Manager
USAA
11.2020 - Current
- Manages litigation arising from automobile accidents at all severity levels in multi-state territory.
- Works in collaboration with defense counsel in development of strategy and evaluation to effectively bring litigated claims to resolution.
- Directs defense attorney handling, ensuring alignment with prescribed litigation guidelines.
- Reviews, audits, and approves legal fees and expenses.
- Provides high level customer service to all claim contacts.
- Ensures members receive high level service from defense attorneys.
- Creates and presents reports to executive leadership.
- Provides coaching and guidance to less experienced claims employees.
Auto Examiner/Adjuster I/II
USAA
08.2005 - 11.2020
- Investigation, negotiation and settlement of complex first and third party auto and homeowner liability claims in multi-state territory.
- Investigation of complex coverage issues.
- Effectively identified and managed emerging risks.
- Effectively diffused escalations.
- Provided coaching and guidance to less experienced claims employees.
- Provided high level customer service to all claim contacts.
- Identified opportunities to improve operational effectiveness, member experiences and processes.
Field Claim Adjuster
State Farm Insurance
05.1999 - 08.2005
- Investigation, negotiation and settlement of complex first and third party claims including investigation of coverage, legal liability and extent of damage to persons and property.
- Investigation of complex coverage issues.
- Effectively identified and managed emerging risks.
- Investigation of complex property damage claims including theft, fire, total loss and unsatisfactory repair issues.
- Provided guidance and coaching to less experienced claims employees.
- Provided high level customer service to all claim contacts.
Education
SCLA Designation
01.2011
Bachelor of Science - Business Management
Arizona State University
12.1999
Skills
- Extensive experience handling multi-line claims
- Broad knowledge of property and casualty policies and contracts
- Strong written and verbal communication skills
- Ability to establish trust and build relationships
- Strong desire and commitment to service the membership
- Demonstrated leadership and coaching skills
- Clear problem-solving and decision making abilities
- Strong ability to identify and manage risk
- Critical thinking skills
Timeline
Claim Director
Ace American Insurance Company
05.2023 - Current
Claims Litigation Manager
USAA
11.2020 - Current
Auto Examiner/Adjuster I/II
USAA
08.2005 - 11.2020
Field Claim Adjuster
State Farm Insurance
05.1999 - 08.2005
Bachelor of Science - Business Management
Arizona State University
SCLA Designation
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