Robin May
Healing Hands Rehabilitation
Madison,MS
1
Certification
20
years of professional experience
Director of Rehabilitation/Physical Therapist Assistant leading multidisciplinary teams across various pediatric clinic settings. Oversees treatment strategy, compliance, along with revenue development while improving coordinated patient care and outcomes. Blending direct therapy support with program oversight to keep services aligned, efficient, and clinically consistent.
Work History
Director of Rehabilitation/Physical Therapist Assistant
1 Year 7 Months- Managed and oversaw delivery of occupational, physical, and speech therapy at four pediatric clinics, enhancing quality of care for diverse patient needs
- Developed therapy strategies and revenue initiatives, ensuring board compliance and improving coordination of patient care and outcomes
- Developed and implemented strategic initiatives to improve service delivery and operational efficiency.
Physical Therapist Assistant
1 Year 5 Months- Consistent support at “The Waterford” Independent Living Facility in Ridgeland, MS and "Pleasant Hills Nursing Home" in South Jackson
- Monitored patient progress and reported findings to lead therapists for ongoing care adjustments.
Physical Therapist Assistant
1 Year 11 Months- Interim Rehabilitation Director for 105-bed assisted living facility
- Collaborated with rehabilitation team to develop personalized programs aligning with individual patient needs and capabilities
- Tracked and documented patient progress towards achieving treatment plan goals, ensuring adherence to best practices
- Instructed and motivated patients in exercise and functional activity practice, enhancing their recovery and independence
Marketing Director
4 Months- Developed marketing strategies for new territories by analyzing conditions and competitors to identify growth opportunities
- Generated and implemented new marketing ideas from ideation through quality assurance and final delivery
- Analyzed ongoing marketing campaign results and reported insights to CEO
Hospice Care Consultant
3 Months- Assessed quality of patient care and optimized hospice resource allocation through monitoring of medical services
- Implemented quality improvements in service delivery by monitoring field staff activities
- Developed individualized care plans to enhance patient comfort and quality of life.
- Collaborated with interdisciplinary teams to ensure holistic patient support and service integration.
- Conducted comprehensive assessments to identify patient needs and preferences for end-of-life care.
Call Support Representative
2 Months- Provided answering service and virtual receptionist support for healthcare clinics, including UMMC Lexington and Mallory Community Health Centers
- Coordinated emergency dispatch for after-hours physician support, ensuring timely assistance for urgent medical needs
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Documented customer interactions in CRM systems to maintain accurate records and track trends.
Area Sales Manager
1 Year 4 Months- Developed and strengthened business partnerships with local clientele, enhancing community engagement
- Identified and prospected new business partnerships within Assisted & Independent Living communities in Hinds, Rankin & Madison counties, driving regional market expansion
- Implemented training programs for sales teams, improving product knowledge and customer service skills.
- Developed strategic partnerships with healthcare providers to increase referral volume.
Physical Therapist Assistant
3 Years 8 Months- Assisted in patient treatment through prescribed exercise regimens and strength training programs for the State’s only Level I Trauma Center & Orthopedic wing
- Recommended modifications to improve patient progress, safety, and comfort
- Communicated with physicians, nurses, related therapy providers, and case managers to provide total patient care
- Oversaw scheduling of clinical education rotations for national adult and inpatient doctorate physical therapy and physical therapy assistant students during clinical education rounds
Physical Therapist Assistant
6 Years 11 Months- Physical Therapy “Team Lead” – 5 Years
- Coordinated wound care treatment with therapy providers and nursing staff to enhance patient recovery
- Organized and Implemented Wound Care Treatment for Therapy Providers in collaboration with Nursing Staff
Physical Therapist Assistant/Rehab Director
2 Years 2 Months- Rehabilitation Director for 160-bed Nursing Facility, 85-bed Assisted Living Facility, and 26-bed Memory Care Unit
- Educated patients, caregivers, and family members on physical therapy plans and home exercise programs to enhance recovery outcomes
- Educated patients on exercises and rehabilitation techniques to enhance recovery.
Education
Associate of Science - Physical Therapy Assistant
High School Diploma
Skills
Patient care coordination
Care plan development
Electronic health record documentation
Medicare and Medicaid billing
Therapy program oversight
Staff supervision
Interdisciplinary collaboration
Scheduling workflow management
Quality improvement
Certification
- Physical Therapy Assistant License - ACTIVE June 2006 - Mississippi Board of Physical Therapy
Timeline
Director of Rehabilitation/Physical Therapist Assistant
Healing Hands Rehabilitation
01.2025 - CurrentRead More
Physical Therapist Assistant
Aegis Therapies
07.2023 - 12.2024Read More
Physical Therapist Assistant
InMotion Rehab, LLC
08.2021 - 07.2023Read More
Marketing Director
Synergy Myofascial Release & Rehab
04.2021 - 08.2021Read More
Hospice Care Consultant
Kindred Hospice
12.2020 - 03.2021Read More
Call Support Representative
ProTel Inc.
10.2020 - 12.2020Read More
Area Sales Manager
Encompass Home Health
06.2019 - 10.2020Read More
Physical Therapist Assistant
University of Mississippi Medical Center
08.2015 - 04.2019Read More
Physical Therapist Assistant
Tara Therapy
09.2008 - 08.2015Read More
Physical Therapist Assistant/Rehab Director
Therapy Management Corp
07.2006 - 09.2008Read More
Brandon High School
High School Diploma
Read More
Hinds Community College Nursing/Allied
Associate of Science from Physical Therapy Assistant
Read More
PRN Experience
- The Summit Health & Rehab Bedford Care Center
- Mendenhall, MS
- Aurora Health & Rehab Assisted Living
- Columbus, MS
- Health Pro Heritage Simpson General Hospital & Swing Bed
- Brandon Court Nursing Center
- Brandon, MS
- Brandon Nursing/Rehab Center
- Magnolia Senior Center - Nexxus Therapy
- Jackson, MS
- Madison County Nursing Home - Nexxus Therapy
- Canton, MS
- The Madison Health & Rehab
- Madison, MS
- Madonna Manor Independent Living
- Meadow Ridge Independent Living
- VA Nursing Home
- Parkway Nursing Center
- Landmark Lifestyles Senior Living
- Ridgeland, MS