Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Robin McCallum-Douglas

Fresno

Summary

Dedicated Patient Care Technician with a strong focus on customer service and problem-solving. Proven ability to train new employees and resolve customer issues with empathy and professionalism.

Overview

10
10
years of professional experience

Work History

Patient Care Technician

Michael E. DeBakey VA Medical Center
Houston
01.2012 - 03.2022
  • Resolved customer complaints with empathy and professionalism, fostering trust and loyalty.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved problems with knowledgeable and friendly service, contributing to high customer satisfaction.
  • Assisted customers with inquiries and resolved issues promptly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Educated customers on product features and benefits, enhancing their purchasing decisions.
  • Trained new employees on customer service best practices.
  • Provided feedback to improve service procedures and policies.

Education

Clinical/Medical Assistant - Clinical/Medical Assistant

Spencerian College
Louisville, KY
10.1997

High School Diploma -

North Hardin High School
Radcliff, KY
06.1981

Skills

  • Vital signs monitoring
  • Basic life support
  • Infection control procedures
  • Medical record management
  • Healthcare documentation

Accomplishments

Phi Theta Kappa for Nursing Honor Society

Affiliations

Volunteer for Veterans Houston Stand Down 2012-2016

Timeline

Patient Care Technician

Michael E. DeBakey VA Medical Center
01.2012 - 03.2022

Clinical/Medical Assistant - Clinical/Medical Assistant

Spencerian College

High School Diploma -

North Hardin High School
Robin McCallum-Douglas