Robin McCloskey
Manly
Summary
Dynamic customer service professional with a proven track record at Menards, enhancing customer satisfaction through effective communication and team collaboration. Skilled in front-end performance optimization and time management, I successfully led seasonal promotions, driving customer engagement and retention. Committed to fostering a positive service culture and training new associates for operational excellence.
Overview
33
33
years of professional experience
Work History
Front End Associate
Menards
Mason City, IA
04.2018 - Current
- Provided exceptional customer service by assisting with product inquiries and locating merchandise.
- Maintained organized sales floor by restocking shelves and ensuring product displays were visually appealing.
- Operated point-of-sale systems efficiently, processing transactions and handling cash accurately.
- Collaborated with team members to implement inventory management strategies that improved stock availability.
- Trained new associates on operational procedures, enhancing team productivity and knowledge retention.
- Led initiatives for seasonal promotions, increasing customer engagement through effective merchandising techniques.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
Customer Service Representative
Nor Tec
Garner, IA
06.1993 - 12.2000
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
Associate of Arts -
North Iowa Community College
Mason City, IAHigh School Diploma -
Forest City
Forest City, IASkills
- Customer service
- Time management
- Front-end performance optimization
- Team contribution
Timeline
Front End Associate
Menards
04.2018 - Current
Customer Service Representative
Nor Tec
06.1993 - 12.2000
Associate of Arts -
North Iowa Community College
High School Diploma -
Forest City