Summary
Work History
Education
Skills
Timeline
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Robin McFadden

Lilburn,GA

Summary

Punctual and efficient Driver known for reliability, route planning, and excellent customer interactions. Motivated to provide prompt, friendly, and professional service at all times. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Delivery Merchandiser

Coca Cola United
  • Completed route deliveries to convenience stores, grocery stores, schools and other customers.
  • Fostered relationships with account personnel and provided superior service to customers and accounts serviced.
  • Set up and maintained merchandise and sales promotion displays.
  • Maintained neat appearance of equipment and product in assigned accounts.

School Bus Driver

Gwinnett County Schools
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.

Collections Representative

Staffing Resources
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Resolved challenging situations with friendly but firm strategies.
  • Processed payments and applied them to customer balances.
  • Worked in call center environment, handling manual and automatically dialed outbound calls.
  • Processed payments and contracts on accounts.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Handled over 60 outbound and inbound calls daily with goal of collecting owed debt

Department Lead

Marshalls
  • Communicated with managers of other departments to maintain transparency.
  • Oversaw efficient inventory stocking and supply rotation.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Managed team schedules, department projects and quality assurance.
  • Supervised existing employees and recruited, interviewed and hired new ones.
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Set up displays and trained employees on current promotions.
  • Implemented corporate planograms for new department products.

Education

Bachelor of Science -

Southern New Hampshire University
Hooksett, NH
12.2024

Skills

  • Leadership Skills
  • Computer Skills
  • Updating Customer Accounts
  • Inspection Checklists
  • Licensing Requirements
  • Traffic Laws and Regulations
  • Commercial Driving Experience
  • Safe Driving Practices
  • Communication and Interpersonal Skills
  • Dispatch Collaboration
  • Team Oriented

Timeline

Delivery Merchandiser

Coca Cola United

School Bus Driver

Gwinnett County Schools

Collections Representative

Staffing Resources

Department Lead

Marshalls

Bachelor of Science -

Southern New Hampshire University

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Robin McFadden