Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin McRitchie

Sarasota,CT

Summary

Dynamic customer service professional with a proven track record at Walgreens, excelling in complaint resolution and relationship building. Leveraging critical thinking and active listening skills, I foster customer loyalty and satisfaction, while mentoring new team members to enhance overall performance. Committed to delivering exceptional service and driving repeat business.

Overview

37
37
years of professional experience

Work History

Customer Service Representative

Walgreens
10.2022 - 07.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Manager

Filter-Fab
09.2006 - 11.2019

Manager

Edward’s/ Shaw’s
08.1988 - 07.2001

Education

Associate of Science - Marketing

Asnuntuck Community College
Enfield, CT
05.1997

Somers High School
Somers, CT
06.1992

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement

Timeline

Customer Service Representative

Walgreens
10.2022 - 07.2025

Manager

Filter-Fab
09.2006 - 11.2019

Manager

Edward’s/ Shaw’s
08.1988 - 07.2001

Somers High School

Associate of Science - Marketing

Asnuntuck Community College

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