Robin Mendell
Kansas City,MO
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Customer Service Associate
Lucet
Overland Park, Kansas
12.2018 - Current
- Handled incoming calls from post office employees seeking to utilize their EAP benefits.
- Processed authorizations for healthcare providers treating post office employees.
- Responded to client emails regarding EAP services, ensuring timely and accurate information.
Office Manager
Fatino Counseling
Kansas City, MO
01.2001 - Current
- Maintained confidential records relating to personnel matters.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Interviewer 2
Office Remedies
Kansas City , MO
08.2008 - 11.2018
- Enrolled businesses to contribute data statistics for the national labor report.
- Collected payroll statistics from businesses on a monthly basis.
- Trained new employees on interview techniques and company protocols.
Education
Bachelor of Science - Business
Emporia State University
Emporia, KS12-2004
Skills
- Appointment scheduling
- Inbound and outbound calling
- Account updating
- Clerical support
- Customer service
- Customer support
- Guest services
Timeline
Customer Service Associate
Lucet
12.2018 - Current
Interviewer 2
Office Remedies
08.2008 - 11.2018
Office Manager
Fatino Counseling
01.2001 - Current
Bachelor of Science - Business
Emporia State University
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