Robin Moore
Jacksonville,FL
Summary
Personable and dedicated professional with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Office Manager
Schultz Roofing Company Inc
02.2015 - Current
- Provided direct oversight of company's financial performance.
- Ensured efficient management of various operating accounts
- Managed monthly reporting and payment of sales taxes to the state
- Maintained and adhered to all state and local licenses, regulations, insurances, automotive records, and run losses
- A/P, A/R. Maintain customer, vendor, and database.
- Ensured continuous effective communication between the company and its clients.
- Daily running of office, including but not limited to answering phones, creating and responding to emails, greeting customers, and vendors in the office.
- Ensured proper functioning of all office equipment and stocked supplies adequately.
LCAM Manager
Summer House Condominiums - Condominium Concepts Management
03.2012 - 10.2014
- Managed a team of maintenance and support staff for a 500 plus unit property
- Reported to the Homeowners Board of Directors, along with corporate management office, all aspects of the operations of the property from budget, maintenance, social activities, property upkeep, and control. Assistant Manager responsible for the day-to-day A/P and A/R, resident services and social events, and assisting in the general oversight of the property.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Provided leadership during times of organizational change or crisis situations.
Carter USA Rental Manager and Assistant HOA Manager
Valencia At South Beach Condominiums
07.2007 - 03.2012
- Assisted HOA management and developer with the maintenance control of the property.
- Coordinated work orders for approval and completion through the correct entity.
- Coordinated move-in and move-out logistics for residents
- Make ready units for occupancy.
- Managed the collection and posting of monthly rent for developer leased units
- Registered and addressed resident and owner complaints, facilitating prompt issue resolution.
- Managed and organized resident social events at the clubhouse
- Maintain accurate records of the property, its owners and residents
- Show and promote property as needed to potential residents
- Prepare documents for closing.
Office Assistant
Law Office of John McE. Miller P.A.
04.2006 - 12.2006
- Answering multiline phones and emails Ordering and reviewing title searches, mortgage payoffs, surveys liens and judgments Maintaining office supplies Performing off-site Mortgage loan closingMarketing the company Prepared loan packages for funding
Processor; Administrative Assistant; Loan Officer
Premier Lending Source Inc.
08.2004 - 03.2006
- Originated and processed Prime and Sub-prime residential loans for purchase and refinance.
- Analyzed credit reports for underwriting purposes
- Ordered and reviewed all necessary documents for underwriting (income, financial statements, Homeowner insurance, Appraisals, surveys title) Ran loan through DU, LP, and AUS for approval and pricing
- Submits loan applications to lenders for underwriting
- Prepared closed loans for funding and quality control. Additionally, facilitated the creation of pipeline reports to monitor loan progress. Assisted Loan Officers in reviewing and placing loans.
- Review Loan Files for quality assurance Prepared warehouse line rate sheets
Loan Officer
Cornerstone Mortgage Company
04.2004 - 08.2004
- Originated Conventional, Subprime, FHA, and VA loans.
- Gathered documents for processing and underwriting
- Priced and placed loans Marketing myself and loan programs throughout the community via email, mail, handouts, word of mouth and events.
Contract Mortgage Processor
Moore & Moore Processing
09.2003 - 04.2004
- Worked as a contract Mortgage Processor for independent Mortgage Brokers working with their customers gathering information requested from the loan underwriters in order to close the loan
- Marketed and promoted company by net working with local Mortgage companies and brokerages during planned industry events, socially through the community and distributed printed information in person, via email and mail outs.
Processor; Office Manager
Commonwealth Mortgage LLC
09.2001 - 08.2003
- Processed Conventional, Subprime and VA loans
- Trained new Loan Officers on processing procedures
- In put data DO/DU, Calyx, lenders AUS Set quality Control standards
- Marketed and promoted company during planned industry events, socially through the community and distributed printed information in person, via email and mail outs
- Maintained the company's customer data base files
- Planned social marketing events.
Processor
Cornerstone Mortgage Company
01.2001 - 09.2001
- Processed Conventional, Sub prime, FHA, and VA loans In put data into Calyx and lender aus Applied quality control standers to files Ordered and reviewed documents for underwriting
Skills
- Notary Public Florida
- Remote Online Notary Certified
- QuickBooks Certified
- Community Association Manager (Florida) CAM52635
- Real Estate Sales Associate (Florida) SL3545591
- Certified Negotiating Expert (CNE)
- Short Sale Foreclosure Resource (SFR)
- Resort and Second home Property Specialist (RSPS)
- Home Partner of America Certificate
- Anywhere Certificate via ERA
- Proficient in Word - Excel
- Familiar with PowerPoint, Outlook, Google, Dropbox, etc
- Bookkeeping
- Billing
- Financial Tracking
- Project Management
- Credit and collections
Professionaldesignations
- Certified Negotiating Expert (CNE)
- Short Sale Foreclosure Resource (SFR)
- Resort and Second home Property Specialist (RSPS)
Timeline
Office Manager
Schultz Roofing Company Inc
02.2015 - Current
LCAM Manager
Summer House Condominiums - Condominium Concepts Management
03.2012 - 10.2014
Carter USA Rental Manager and Assistant HOA Manager
Valencia At South Beach Condominiums
07.2007 - 03.2012
Office Assistant
Law Office of John McE. Miller P.A.
04.2006 - 12.2006
Processor; Administrative Assistant; Loan Officer
Premier Lending Source Inc.
08.2004 - 03.2006
Loan Officer
Cornerstone Mortgage Company
04.2004 - 08.2004
Contract Mortgage Processor
Moore & Moore Processing
09.2003 - 04.2004
Processor; Office Manager
Commonwealth Mortgage LLC
09.2001 - 08.2003
Processor
Cornerstone Mortgage Company
01.2001 - 09.2001
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