Robin Moore
Oviedo,FL
Summary
Dynamic pharmacy leader with extensive experience at CVS Pharmacy, excelling in prescription verification and clinical pharmacology. Proven track record in enhancing patient safety and optimizing operations, while fostering teamwork and communication. Successfully implemented training programs that improved service delivery and reduced medication errors, ensuring compliance with regulatory standards.
Overview
22
22
years of professional experience
Work History
District Pharmacy Manager
CVS Pharmacy
09.2007 - Current
- Led pharmacy operations across multiple locations, ensuring compliance with regulatory standards and company policies.
- Developed training programs for pharmacy staff, enhancing team performance and customer service skills.
- Implemented inventory management systems, optimizing stock levels and reducing medication shortages.
- Monitored prescription accuracy, improving patient safety through rigorous quality assurance protocols.
- Analyzed operational workflow, identifying areas for process improvement to boost efficiency and reduce costs.
- Directed budget planning and resource allocation, aligning financial strategies with overall business objectives.
- Fostered a culture of continuous improvement by mentoring pharmacists in best practices and leadership skills.
- Facilitated communication between pharmacists, technicians, and support staff to ensure seamless transitions during shift changes or cross-store coverage needs.
- Oversaw safe medication distribution and dispensing processes.
- Enhanced district-wide pharmacy operations by standardizing policies and procedures across all locations.
- Maintained strong relationships with pharmaceutical representatives to stay informed about new products, promotions, and industry developments.
- Fostered teamwork among employees through regular meetings focused on goal-setting, problem-solving, and employee recognition efforts.
- Conducted regular audits of controlled substances inventory as required by law, ensuring strict adherence to established protocols and guidelines.
- Reduced wait times for patients by optimizing staffing schedules based on peak hours of operation at each location.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Dispensed, counted and verified prescriptions when needed.
Pharmacy Manager
CVS Pharmacy
07.2004 - 09.2007
- Oversaw pharmacy operations, ensuring compliance with regulatory standards and safety protocols.
- Managed inventory levels, optimizing stock to meet patient needs and minimize waste.
- Implemented training programs for pharmacy staff, enhancing service delivery and efficiency.
- Developed strategic workflows that improved prescription processing times and accuracy.
- Evaluated medication orders for appropriateness, drug selection, dosage, route of administration and quantity prior to dispensing.
- Oversees pharmacy operations, ensuring compliance with state and federal regulations.
- Leads team in delivering high-quality customer service and resolving complex prescription issues.
- Collaborates with healthcare providers to optimize patient outcomes through medication therapy management.
- Manages inventory control systems to ensure accurate stock levels and minimize waste.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Collaborated with insurance companies to streamline claims process, reducing wait times for patients.
- Maintained safe work environment by adhering to safety protocols and guidelines.
Education
Doctor of Pharmacy - Pharmacy
Samford University
Birmingham, AL05-2000
Bachelor of Science - Chemistry
University of The Cumberlands
Williamsburg, KY05-2000
Skills
- Prescription verification
- Medication dispensing
- Clinical pharmacology
- Pharmacy software proficiency
Accomplishments
Received CVS's 2006 Area Paragon Award
2015 Received CVS District Leader of the Year Award
2016 Received CVS Breakthrough Award
2018 Received CVS myAP Health Strategy Award
2024 Received CVS IMZ Champion Recognition Award
Timeline
District Pharmacy Manager
CVS Pharmacy
09.2007 - Current
Pharmacy Manager
CVS Pharmacy
07.2004 - 09.2007
Doctor of Pharmacy - Pharmacy
Samford University
Bachelor of Science - Chemistry
University of The Cumberlands